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Exam Code: 000-241
Exam Name: IBM (IBM Sterling Order Management V9.2, Solution Design)
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 54 Questions and Answers
Last Update: 2014-01-16

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NO.1 A customer purchased a DVD player from a store, and later realized that some of the required
features were missing. The customer tries to return the DVD player for a refund, but the sales order
cannot be located in the Sterling application. Which type of return should be created in the Sterling
application?
A. Refund Order
B. Exchange Order
C. Blind Return Order
D. Speed Exchange Order
Answer: C

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NO.2 In the integration between Sterling Order Management V9.2 and WebSphere Commerce,
which of the following actions will a customer service representative be UNABLE to take when
entering orders through the Sterling application?
A. Make manual adjustments in an order.
B. Enter orders for a customer who has no customer ID.
C. Pre-populate customer information from WebSphere Commerce.
D. Tell customers about promotions and discounts applied to the order.
Answer: C

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NO.3 A retailer's delivery rules do not allow shipping for an open box television (TV) that is more
than 150 miles away. However, they do support moving this TV through a network of stores that are
spread throughout the country, until it reaches a store that supports delivery to the customer. The
retailer needs to configure such a multi-hop transfer of inventory through the supply chain and
provide an accurate promise date to a customer who is over 1000 miles away from the store with
the open box TV. In order to do so, Sterling Order Management considers all the following
configuration settings EXCEPT for:
A. Receiving store calendar.
B. Receipt Processing Time.
C. Delivery resource pool capacity.
D. Transfer relationship across stores.
Answer: C

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NO.4 Which of the following Sterling Call Center business requirements CANNOT be implemented
using the out of the box application?
A. Monitor orders for FTC compliance.
B. Schedule appointments for delivery items.
C. Initiate returns and refunds to customers immediately, if required.
D. Retrieve a WebSphere Commerce shopping cart from the Sterling Call Center.
Answer: D

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NO.5 A business needs to configure a drop ship from a vendor to a customer directly with visibility
into the purchase order (PO) created by the vendor and status updates on the PO. What should be
done to meet this requirement?
A. 1. Model the vendor as a seller and node, where the organization does not have a hierarchical
relation with the seller organization on theorder.2. Do not check "Suppress chained order creation
even if seller requires" setting.3. Run Chained_Order_Create to create the purchase order.PO
getting shipped will result in the corresponding sales order line being shipped.
B. 1. Model the vendor as a seller and node, where the organization has a hierarchical relation with
the seller organization on the order.2. Check the "Suppress chained order creation even if seller
requires" setting.3. Run Chained_Order_Create to create the purchase order.PO getting shipped will
result in the corresponding sales order line being shipped.
C. 1. Model the vendor as a seller and node, where the organization has a hierarchical relation with
the seller organization on the order.2. Check the "Suppress chained order creation even if seller
requires" setting.3. Run Chained_Order_Create to create the PO. Place custom logic on PO
"Shipped" event to update the corresponding sales order status to"Shipped".
D. 1. Model the vendor as a seller and node, where the organization does not have a hierarchical
relation with the seller organization on theorder.2. Implement a listener on the PO pipeline that
updates the sales order pipeline.3. Implement custom logic to stamp the PO's delivery location as
customer's address.PO getting shipped will result in the corresponding sales order line being
shipped.
Answer: A

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NO.6 A customer would like a purchase order (PO) to be "Created", but it should only treat 80% of
future supply as available. This should happen until the PO receives a status update that indicates its
been "Approved", at which point 90% of the future supply can be considered for promising. Future
supply can be considered when scheduling orders but should not be considered when releasing the
pick instructions to the fulfillment center. In order to model this requirement with MINIMAL custom
logic, the solution design must:
A. 1. Create an extended status of PO "Created" which is "Approved".2. Create a new supply type
corresponding to the "Inbound approved" status.3. Map the PO status "Approved" to the supply
type "Inbound approved" and status "Created" to supply type "Purchase order placed".4. Set up the
appropriate safety factor of 80% for supply type "Purchase order placed" and 90% for supply type
"Inbound approved".5. Use Inventory considerations to map the demand type corresponding to
schedule transaction to future supplies.6. Use Inventory considerations to map the demand type
corresponding to release transaction to use only onhand supplies.
B. 1. Create an extended status of PO "Created" which is "Approved".2. Create a new supply type
corresponding to the "Inbound approved" status.3. Map the PO status "Approved" to the supply
type "Inbound approved" and status "Created" to supply type "Purchase order placed".4. Set up the
appropriate safety factor of 80% for demand type "Scheduled" and 90% for demand type
"Released".5. Use Inventory considerations to map the demand type corresponding to schedule
transaction to future supplies.6. Use Inventory considerations to map the demand type
corresponding to release transaction to use only onhand supplies.
C. 1. Create an extended status of PO "Created" which is "Approved".2. Create a new supply type
corresponding to the "Inbound approved" status.3. Map the PO status "Approved" to the supply
type "Inbound approved" and status "Created" to supply type "Purchase order placed".4. Use
Inventory considerations to map the demand type corresponding to schedule transaction to future
supplies.5. Use Inventory considerations to map the demand type corresponding to release
transaction to use only onhand supplies.6. Implement the Supply corrections user exit to only show
80% or 90% of supply as applicable.
D. 1. Create an extended status of PO "Created" which is "Approved".2. Create a new supply type
corresponding to the "Inbound approved" status.3. Map the PO status "Approved" to the supply
type "Inbound approved" and status "Created" to supply type "Purchase order placed".4. Use
Inventory considerations to map the demand type corresponding to schedule transaction to future
supplies.5. Use Inventory considerations to map the demand type corresponding to release
transaction to use only onhand supplies.6. Implement the Availability corrections user exit to only
show 80% or 90% of supply as applicable.
Answer: A

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NO.7 A business requirement is to charge payment for the exchange order upfront and then refund
the customer when the returned item is received. This requirement should be configured as a:
A. even exchange.
B. regular exchange.
C. advanced exchange.
D. advanced pre-paid exchange.
Answer: D

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