Latest 00M-670 study materials

Whole IT-Tests's pertinence exercises about IBM certification 00M-670 exam is very popular. IT-Tests's training materials can not only let you obtain IT expertise knowledge and a lot of related experience, but also make you be well prepared for the exam. Although IBM certification 00M-670 exam is difficult, through doing IT-Tests's exercises you will be very confident for the exam. Be assured to choose IT-Tests.com efficient exercises right now, and you will do a full preparation for IBM certification 00M-670 exam.

Perhaps you have also seen the related training tools about IBM certification 00M-670 exam on other websites, but our IT-Tests.com has a pivotal position in the field of IT certification exam. IT-Tests.com research materials can 100% guarantee you to pass the exam. With IT-Tests.com your career will change and you can promote yourself successfully in the IT area. When you select IT-Tests.com you'll really know that you are ready to pass IBM certification 00M-670 exam. We not only can help you pass the exam successfully, but also will provide you with a year of free service.

Exam Code: 00M-670
Exam Name: IBM (IBM SVP Primary Support Provider Mastery Test v1)
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 25 Questions and Answers
Last Update: 2014-01-16

With the arrival of the flood of the information age of the 21st century, people are constantly improve their knowledge to adapt to the times. But this is still not enough. In the IT industry, IBM's 00M-670 exam certification is the essential certification of the IT industry. Because this exam is difficult, through it, you may be subject to international recognition and acceptance, and you will have a bright future and holding high pay attention. IT-Tests.com has the world's most reliable IT certification training materials, and with it you can achieve your wonderful plans. We guarantee you 100% certified. Candidates who participate in the IBM 00M-670 certification exam, what are you still hesitant？Just do it quickly!

There are a lot of sites provide the IBM 00M-670 exam certification and other training materials for you . IT-Tests.com is only website which can provide you IBM 00M-670 exam certification with high quality. In the guidance and help of IT-Tests.com, you can through your IBM 00M-670 exam the first time. The questions and the answer provided by IT-Tests.com are IT experts use their extensive knowledge and experience manufacturing out . It can help your future in the IT industry to the next level.

00M-670 (IBM SVP Primary Support Provider Mastery Test v1) Free Demo Download: http://www.it-tests.com/00M-670.html

NO.1 When should a Primary Support Provider use the telephone to communicate with a customer
that has logged a support call with them?
A. When the customer has to be told bad news
B. When the customer is in a different time zone
C. When the message includes links to documentation
D. When the message has to be conveyed to more than one person
Answer: A

IBM braindump   00M-670   00M-670

NO.2 Which party owns the responsibility of communicating a Problem Management Record (PMR)
solution to the end customer?
A. The Primary Support Provider will provide the final solution to the customer because they own
the relationship with the customer
B. Since they are most familiar with the code, the IBM Developer will provide the final solution to
the customer
C. The IBM Customer Support engineer will provide the final solution to the customer, because they
own the relationship with the customer.
D. Because both parties have a case open on the issue, the Primary Support Provider and the IBM
Customer Support engineer are required to jointly present the final solution to the customer
Answer: A

IBM   00M-670 certification   00M-670 demo   00M-670 questions   00M-670   00M-670
Reference:https://public.dhe.ibm.com/partnerworld/pub/swg/tivoli/lessons/lesson_1_ibm_softwar
e _support_provider_overview_v11.03.21.pdf(slide 11)

NO.3 When troubleshooting, it is imperative to gather log files from what time period?
A. After the issue occurred
B. Before the issue occurred
C. When the issued occurred
D. One month before and one month after the issue occurred
Answer: B

IBM   00M-670   00M-670   00M-670 original questions

NO.4 Which of these best describes a Primary Support Provider's Level 1 Customer Support
responsibilities?
A. Taking the first support call from their customer and escalating it to IBM
B. Logging all calls in a call tracking system and utilizing the tools available to troubleshoot the issue.
C. Testing new software versions of IBM products and communicating the release of said software
to customers that have purchased the software from IBM.
D. Incorporating and testing any program fix provided by IBM Customer Support (as appropriate),
and delivering or communicating the problem resolution, bypass, circumvention, or other notice of
restriction to the customer.
Answer: B

IBM   00M-670 practice test   00M-670
Reference:https://public.dhe.ibm.com/partnerworld/pub/swg/tivoli/lessons/lesson_1_ibm_softwar
e _support_provider_overview_v11.03.21.pdf

NO.5 Which upload protocols are supported by the ECuRep Tool?
A. SCP , TCP , FTP and Secure FTP
B. TCP , UUCP , HTTP and HTTPS
C. E-mail, HTTP and HTTPS, FTP and Secure FTP
D. E-mail, UUCP , SCP , TCP
Answer: C

IBM exam dumps   00M-670 answers real questions   00M-670 practice test   00M-670 certification training   00M-670 answers real questions
Reference:http://www-05.ibm.com/de/support/ecurep/send.html

NO.6 What is the recommended IBM technology that may be used to view and control remote
environments in order to troubleshoot an issue?
A. Same time
B. Fix Central
C. Assist On-Site
D. Electronic Service Request
Answer: C

IBM test questions   00M-670   00M-670   00M-670   00M-670 demo
Reference:http://www-304.ibm.com/support/assistonsite/

NO.7 What is required of the customer when a Primary Support Provider wishes to escalate an issue
to IBM Customer Support?
A. The customer must open a Problem Management Report (PMR) through the Service Request (SR)
Portal.
B. The customer must grant IBM Customer Support access to their systems so they can upgrade
their software.
C. There is no customer requirement, the Primary Support Provider will escalate the issue to IBM
Customer Support
D. The customer must install the latest version and patches of the software before IBM Customer
Support can be engaged.
Answer: C

IBM test answers   00M-670   00M-670 test answers   00M-670   00M-670 demo

NO.8 What steps should a Primary Support Provider take before escalating an issue to IBM
Customer Support1?
A. Ask the customer to download product documentation
B. Forward emails from the customer to IBM Customer Support
C. Run IBM Support Assistant Lite, get all MustGather information, search the IBM Knowledge Base
D. All of the above
Answer: C

IBM   00M-670   00M-670 test   00M-670   00M-670

IT-Tests.com offer the latest VCP-510 Questions & Answers and high-quality 642-447 PDF Practice Test. Our HP2-B97 VCE testing engine and 100-101 study guide can help you pass the real exam. High-quality 70-583 Real Exam Questions can 100% guarantee you pass the exam faster and easier. Pass the exam to obtain certification is so simple.

Article Link: http://www.it-tests.com/00M-670.html