2014年5月29日星期四

HP2-Q01 VCE Dumps, HP3-X12 Test Answers

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Exam Code: HP2-Q01
Exam Name: Servicing HP Desktops, Workstations, and Notebooks
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
HP2-Q01 Exam Prep Total Q&A: 97 Questions and Answers
Last Update: 2014-05-29

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Exam Code: HP3-X12
Exam Name: HP Retail Point of Sales Solutions
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HP3-X12 Exam Prep Total Q&A: 20 Questions and Answers
Last Update: 2014-05-29

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NO.1 .What is an adequate ESD precaution?
A. Touch a metallic portion of the case to establish ground
B. Plug the computer into a power outlet
C. Put on a grounded wrist strap
D. Carry electronic parts in a plastic bag
Answer: C

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NO.2 .You are performing a service call to replace a failed hard disk drive in a factory. Water form the
factory's manufacturing process has cover the hard disk drive. How does this environmental condition
affect the system warranty?
A. The warranty does not cover damage due to environmental conditions
B. An accidental damage warranty must be purchase after damage occurs
C. The warranty is unaffected by environmental issues
D. Environmental issues void warranty of diskette drives, mice and keyboards only
Answer: A

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NO.3 .Your customer indicates that Windows in not recognizing their MultiBay hard disk drive. What can be
done first to isolate this problem?
A. Set the MultiBay hard disk drive as a slave
B. Reinstal the factory image
C. MultiBay is not an HP supported configuration
D. Reseat the MultiBay hard disk drive
Answer: D

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NO.4 .Where would you confirm a spare part number?
A. HP PartSurfer
B. device manager
C. HP parts library
D. Windows Control Panel
Answer: A

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NO.5 .You upgrade the BIOS to the current version. Customers logs in and discover that a specific software
application does not work.
A. Downgrade the BIOS to the previous version
B. Contact HP for a replacement system board
C. Contact HP for a replace BIOS chip
D. Upgrade the affected software application
Answer: A

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NO.6 .Windows XP computer stops responding during startup. How could you isolate the cause with
minimal impact to the customer?
A. Replace the hard drive
B. Restore the factory image
C. Examine the win.ini file
D. Enable boot logging
Answer: D

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NO.7 .Where can the embedded SATA RAID be configured on desktops and workstations?
A. with controller configuration software
B. in the embedded controller BIOS
C. in the system BIOS
D. F12 RAID configuration
Answer: C

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NO.8 .Your customer's computer reboots with no warning. What should you try first to help isolate this?
(Select two)
A. Replace the system board and test
B. Remove any third party hardware
C. Check system event log
D. Restore the unit and reinstall
Answer: B,C

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