132-S-712.2 questions and answers

IT-Tests.com's training materials can test your knowledge in preparing for the exam, and can evaluate your performance within a fixed time. The instructions given to you for your weak link, so that you can prepare for the exam better. The IT-Tests.com's Avaya 132-S-712.2 exam training materials introduce you many themes that have different logic. So that you can learn the various technologies and subjects. We guarantee that our training materials has tested through the practice. IT-Tests.com have done enough to prepare for your exam. Our material is comprehensive, and the price is reasonable.

If you want to choose passing Avaya certification 132-S-712.2 exam to make yourself have a more stable position in today's competitive IT area and the professional ability become more powerful, you must have a strong expertise. And passing Avaya certification 132-S-712.2 exam is not very simple. Perhaps passing Avaya certification 132-S-712.2 exam is a stepping stone to promote yourself in the IT area, but it doesn't need to spend a lot of time and effort to review the relevant knowledge, you can choose to use our IT-Tests.com product, a training tool prepared for the IT certification exams.

You can free download part of IT-Tests's practice questions and answers about Avaya certification 132-S-712.2 exam online, as an attempt to test our quality. As long as you choose to purchase IT-Tests's products, we will do our best to help you pass Avaya certification 132-S-712.2 exam disposably.

Exam Code: 132-S-712.2
Exam Name: Avaya (Specialist: Avaya Proactive Contact Solutions Design Elective Exam)
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 62 Questions and Answers
Last Update: 2014-04-20

You have seen IT-Tests.com's Avaya 132-S-712.2 exam training materials, it is time to make a choice. You can choose other products, but you have to know that IT-Tests.com can bring you infinite interests. Only IT-Tests.com can guarantee you 100% success. IT-Tests.com allows you to have a bright future. And allows you to work in the field of information technology with high efficiency.

Many people think that passing some difficult IT certification exams needs to be proficient in much of IT expertise and only these IT personnels who grasp the comprehensive IT knowledge would be able to enroll in the exam. In fact, there are many ways to help you make up for your lack of knowledge, and pass the IT certification exams in the same. Perhaps you would spend less time and effort than the people who grasp fairly comprehensive expertise. The saying goes, all roads lead to Rome.

IT-Tests.com is a good website for Avaya certification 132-S-712.2 exams to provide short-term effective training. And IT-Tests.com can guarantee your Avaya certification 132-S-712.2 exam to be qualified. If you don't pass the exam, we will take a full refund to you. Before you choose to buy the IT-Tests.com products before, you can free download part of the exercises and answers about Avaya certification 132-S-712.2 exam as a try, then you will be more confident to choose IT-Tests's products to prepare your Avaya certification 132-S-712.2 exam.

132-S-712.2 (Specialist: Avaya Proactive Contact Solutions Design Elective Exam) Free Demo Download: http://www.it-tests.com/132-S-712.2.html

NO.1 You are using the Avaya Solution Designer. What is the correct input on the ACD line on the Predictive
Agent Blend software screen for an Avaya Proactive Contact System using Predictive Agent Blending
with one ACD?
A.leave line blank
B.type in the number 1
C.leave line at the default (0)
D.type in the ACD brand name
Answer:C

Avaya   132-S-712.2   132-S-712.2   132-S-712.2 questions   132-S-712.2

NO.2 Your customer has a group of agents that handle clerical and other duties and who handle calls only
when needed. A supervisor notifies these agents when they need to answer calls because calls are
queueing or being abandoned. However, the response is often too late to be of much help and the result
is many abandoned calls. Which Avaya Proactive Contact feature meets this customer's needs?
A.Virtual Agent
B.Person to Person
C.Intelligent Call Blending
D.Native Voice & Data Transfer
Answer:B

Avaya certification training   132-S-712.2 exam simulations   132-S-712.2   132-S-712.2 questions

NO.3 What is Update Time?
A.the time period that begins when the agent greets the customer and ends when the customer hangs up
B.the time period that begins when the customer hangs up and ends when the agent releases the
customer record
C.the time period that begins when the agent releases the customer record and ends when the agent
receives the next call
D.the time period that begins when the customer first tells the agent pertinent information and the agent
records it and ends when the agent releases the record
Answer:B

Avaya   132-S-712.2 braindump   132-S-712.2   132-S-712.2   132-S-712.2

NO.4 Which tool is new to the Editor Application in the Avaya Proactive Contact Supervisor software?
A.verification of jobs
B.record selection reports
C.messages files and scripts
D.IVR fields in record selections
Answer:C

Avaya test answers   132-S-712.2   132-S-712.2   132-S-712.2 demo   132-S-712.2

NO.5 Your customer runs a collections call center. When an inbound call comes in, your customer wants be
able to keep the customer from being called back on the outbound jobs if payment was received on the
inbound call. Which feature automatically marks records as uncallable on outbound jobs if the agent uses
a code indicating an inbound call resulted in a payment from the customer?
A.Do Not Call
B.Sales Verification
C.Generic Postupdate
D.Realtime Campaign Update
Answer:D

Avaya   132-S-712.2 exam dumps   132-S-712.2 dumps

NO.6 Which feature meets the needs of customers who want to run jobs that play messages to both phones
answered by live customers and phones answered by answering machines?
A.Autowrap
B.Virtual Agent
C.Agent Blending
D.Managed Dialing
Answer:B

Avaya   132-S-712.2 braindump   132-S-712.2 test   132-S-712.2 demo

NO.7 Which two telemarketing situations would merit greater than a 2:1 line to agent ratio? (Choose two.)
A.using unconfirmed contact data
B.using one of the call blending solutions
C.using unsolicited calling lists (cold calling individuals)
D.calling customers with multiple contact numbers (home, business, etc.)
Answer:A C

Avaya   132-S-712.2 dumps   132-S-712.2 exam simulations   132-S-712.2 test questions

NO.8 Your customer has difficulty sorting through their current system's reports to give supervisors
information that pertains only to their particular group. Which feature should in Avaya Proactive Contact
meets the customer's need?
A.Shared Lists
B.Unit Work List
C.List Distribution
D.Hierarchy Manager
Answer:D

Avaya answers real questions   132-S-712.2   132-S-712.2 test answers   132-S-712.2   132-S-712.2

NO.9 When using the Avaya Solution Designer tool, the License Quantity for Agent Connections should be
equal to the total number of _____.
A.agents in a typical shift
B.simultaneous headset connections
C.inbound lines purchased by the customer
D.outbound lines purchased by the customer
Answer:B

Avaya dumps   132-S-712.2   132-S-712.2 braindump   132-S-712.2 exam simulations

NO.10 The Avaya Proactive Contact access server provides which two functions within the system? (Choose
two.)
A.connects calls to agents
B.manages the internal LAN
C.serves as a dial-in point for access to the digital switch and CPU
D.is the interface that supervisors and agents use on their computers
Answer:B C

Avaya   132-S-712.2 exam prep   132-S-712.2   132-S-712.2

IT-Tests.com offer the latest Questions & Answers and high-quality HP2-Z26 PDF Practice Test. Our HP2-N43 VCE testing engine and 700-039 study guide can help you pass the real exam. High-quality 70-482 Real Exam Questions can 100% guarantee you pass the exam faster and easier. Pass the exam to obtain certification is so simple.

Article Link: http://www.it-tests.com/132-S-712.2.html