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Exam Name: Support Essentials 10.5
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Last Update: 2014-05-20
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Exam Name: Macintosh Service Certification Exam
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Exam Name: OS X Support Essentials 10.8 Exam
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Apple 9L0-009 certification exam is among those popular IT certifications. It is also the dream of ambitious IT professionals. This part of the candidates need to be fully prepared to allow them to get the highest score in the 9L0-009 exam, make their own configuration files compatible with market demand.
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NO.1 You are troubleshooting an iMac (Early 2008) that does not power on.You notice that all diagnostic
LEDs remain off when a known-good power cord is connected to the iMac and to a known-good power
outlet.What is most likely the cause of these symptoms?
A.Faulty power supply
B.Faulty optical drive
C.Faulty LCD panel
D.Faulty video card
Answer: A
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NO.2 The LED on a MacBook (13-inch Late 2009) MagSafe power adapter does not illuminate at all when it
is plugged into the MacBook and you know the adapter is connected to a known good power source.What
is the most likely cause of this symptom?
A.The MacBook has a faulty backup battery.
B.The MagSafe adapter needs to be reset first.
C.The MacBook has a faulty magnetic sleep sensor.
D.A MagSafe adapter connector pin is stuck down or dirty.
Answer: D
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NO.3 You must provide your identity when you use Apple's Business Conduct Helpline.You may not contact
the Helpline anonymously.
A.True
B.False
Answer: B
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NO.4 What component of a Mac mini (Early 2009) logic board requires use of an anti-static foam support to
avoid damage?
A.EMI clips
B.Video card
C.Large heat sink
D.Battery connector
Answer: A
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NO.5 What step is required before upgrading the RAM in a Mac Pro (Early 2009)?
A.Remove the processor tray.
B.Remove the hard drive carriers.
C.Remove the front inlet fan assembly.
D.Remove the Optical Drive and Carrier.
Answer: A
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NO.6 Which of the following is NOT a valid example of the type of information that Apple collects from its
customers?
A.Credit card information.
B.Discussion blog postings mentioning Apple.
C.Apple product serial number and date of purchase.
D.Name, mailing address, phone number, email address.
Answer: B
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NO.7 Which section of any Apple Technician Guide is the BEST place to look for instructions for replacing an
internal component?
A.Views
B.Basics
C.Take Apart
D.Troubleshooting
Answer: C
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NO.8 The purpose of Apple's business conduct helpline is to _____.
A.ask technical support questions
B.report damaged service parts to Apple
C.report normal business operational details to Apple
D.raise a potential business conduct or ethics issue as it relates to Apple
Answer: D
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