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NO.1 A customer named Your Company has invited competitive vendors to discuss a new server farm for an
expanding area of their business. The customer is considering a variety of server types. Including multiple
processor and blade servers. In addition, the new server farm will consist of NAS servers, fiber-based
storage and fiber-based tape devices. Which TWO of the following are reasons for choosing an IBM
solution over the competitors' solutions?
A. Light based diagnostics on servers is exclusive to IBM.
B. IBM is the only vendor that provides Systems Management.
C. Different Service Level Agreements are an exclusive offering from IBM.
D. The IBM Totalstorage portfolio includes NAS, SAN storage and SAN networking products.
E. The IBM server portfolio consists of multiple processor options in tower and rack form factors.
Answer: D,E
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NO.2 An xSeries Sales Specialist is creating a proposal for a Sun-Installed account. The customer is
considering the migration of multiple business-Critical applications to a Linux on an IBM eServer xSeries
solution. Which TWO of the following elements should be included in the proposal to ensure successful
migration and installation?
A. IBM Performance manager B. IBM SupportLine for Linux
C. IBM Software subscription
D. IBM Director with application workload Manager
E. IBM Warranty Upgrade for same day 24 x 7 covrage
Answer: B,E
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NO.3 A new customer is still unsure about the recent decision they made to go with IBM. The customer did
not have many issues with previous suppliers and knew exactly when and where to go for a service or
support issue. Which of the following should
the xSeries Sales Specialist do early in the implementation cycle to address the customer's uncertainty?
A. Create and present a customer Support plan to the customer
B. Make sure the customer is aware of IBM's electronic customer support options.
C. Provide a home phone number in the event they need someone immediately for a hardware or
technical issue.
D. Provide the appropriate IBM support phone number in the event they need assistance with a service or
technical issue.
Answer: A
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NO.4 Which of the following is the best starting point to recommend to a customer who is interested in
attending education regarding the design, architectures, features, and functions of IBM eSserver xSeries
server?
A. IBM Director Workshop
B. Servicing IBM eServer xSeries Servers
C. IBM eServer xSeries technical Principles
D. Microsoft windows 2000 installation and Performance
Answer: C
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NO.5 A customer has a three-year old database server. The server does not have fault-tolerant protection
against power and network card failures. Which are problems . The customer has encountered in the past.
In addition, the server requires additional processing power to meet the current requirements. The
customer does not want to introduce any new software into their environment at point. Which of the
following would be an appropriate solution to address the customer's issue?
A. Install a new server that has options for fault-tolerant power supplies and network cards.
B. Install new LAN switch with built-in network redundancy and a UPS to protect against power failure
C. Install a new server that will cluster with the existing server to provide backup facilities to the existing
server
D. Upgrade the current server with new network cards, which support fault-tolerant features
Answer: A
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NO.6 Exhibit
Which of the following tasks is most important to accomplish to increase the adds of winning?
A. Nominate the customer for a funded IBM Server Consolidation study
B. Call the IBM Client Representative and ask him to influence the company's executives.
C. Using IBM's opportunity Management system,request a technical team be formed to design a solution.
D. Develop a strategy to better understand and possibly influence the customer's success criteria.
E. Request that the customer sign a focus letter to enable the sales specialist to offer the customer
special bid pricing.
Answer: D
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NO.7 Upon placing an order for a customer, an xSeries Sales Specialist finds out that there is an issue with
delivery lead time. Which of the following does the Sales Specialist need to Know in order to escalate with
IBM supply management?
A. SAP number for the order
B. Customer purchase order number
C. Business partner invoice number
D. The serial numbers of the server in QUESTION NO:
Answer: A
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NO.8 An xSeries Sales specialist has engaged in a new customer opportunity for IBM eServer xSeries
servers and will soon be meeting with the customer.The customer has a large number of non-IBM servers
installed and has expressed a desire to consolidate their servers. In order to prepare a proposal, which
TWO of the following QUESTION NO:s would be the most appropriate to ask the customer?
A. Are you interested in 64 bit servers?
B. What do you like best about your current vendor?
C. How many intel servers do you currently have installed?
D. What types of applications are running on their servers?
E. Do they currently buy direct from the vendor or through a channel partner?
Answer: C,D
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