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Exam Code: 6401.1
Exam Name: Avaya IP Office Implementation Exam
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Exam Code: 6207.1
Exam Name: Avaya Aura Contact Recording and Avaya Aura® Quality Monitoring Implementation Exam
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Exam Code: 7303
Exam Name: Avaya CallPilot Implementation Exam
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NO.1 A technicianhas finished installing an Avaya Aura Archive system thathas been addedto an
existingsolution, consisting of three Avaya Aura Contact Recording(Avaya CR) servers and one Avaya
AuraViewer system. Before startingthe Archive, what can be done toensure that calls canbe archived?
A. fromAuraarchive server, ping each of the Avaya CR servers by means of the name configured inthe
"Machine Name"fieldinthe"Capture Platform Information" windowinside theViewerapplication.
B. FromArchiveserver, ping each Avaya CR servers by means oftheirIp-addresses.
C. Check thatthe EWareCalls databasewas createdduring archive installation.
D. Verify from the"Recorder Status/Server" window on the AvayaCR thatthe "Linkto Viewer" field
isshowing "UP".
Answer: A

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NO.2 A technician has just installed an Aura Contact Recording (Avaya CR) system that uses Station Bulk
Recording, the customer has provided the list of extensions, login IDs and skills that need to be recorded,
and the technician wants to try one first to validate the configuration.
Which statement describes how to verify that the system is configured correctly.?
A. Add one of the agent login IDs in the table "Station to be Recorder" under "Operation/Station Bulk|
Recording". Then verify from Recorder Status/Ports that one the recorder ports has been assigned to the
extension where the agent is logged in, and that the state shows "Connected".
B. Add one of the extensions in the table "Station to be Recorder"under "Operation/Station Bulk
Recording". Then verify from Recorder Status/Ports that one of the recorder ports has been assigned to
the extension, and that the state shows "Connected".
C. No extensions in the system need to be configured as they will automatically be picked up by the
system, once the field "Filter Calls by VDN and/or Skill Hunt Group" under Operation/ Station Bulk
Recording" has been populated with the skills provided.
D. Add one of the extensions in the table "Station to be Recorder" under "Operation/Station Bulk
Recording". Then verify from Recorder Status/Ports that one of the recorder ports has been assigned to
the extension, and that the state shows "Idle".
Answer: B

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NO.3 A technician has successfully installed the Avaya Aura Quality Monitoring (Avaya QM) software on a
client site, and needs to configure the software. The Avaya QM solution is being deployed as a single
server solution. As part of the configuration the Voice Cards must be specified.
Which kind of voice card should be created?
A. Dialogic D/240JCT
B. Dialogic D/82JCT
C. VR1000
D. Dialogic DSE DL-300x
Answer: B

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NO.4 You have just installed one Avaya Aura viewer system and have made some test calls that appear to
have been recorded successfully by the Avaya Aura Contact Recoding (Avaya CR) system. While being
recorded, one of the test calls was put on and then taken of hold. When you run a query using Avaya CR
"Search and replay" you expect to __________ and when you run a query from Viewer, in the Viewer
query Results Windows you expect to _______ for the same call.
A. see two segments which can be connected by means of Universal Call ID (UCID) and you will have to
listen to two audio files; see only one segment and you will hear only one audio file playing the whole
conversation
B. see two segments which can be connected by means of UCID and you will have to listen to two audio
files; see two segments and you will hear two audio files playing
C. see one segment and you will hear one audio file that stops playing right after the call has b-put on hold;
see only one segment and you will hear only one audio file playing the whole conversation
D. see two segments which can be connected by means of UCID and you will have to listen to two audio
files; see only one segment and you will hear only one audio file stopping right after the call has been put
on hold
Answer: A

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NO.5 It is stronglyrecommendedto install theRedHatoperatingsystem (OS) from the kickstartfile(ks.cfg).
Which three components are necessary to create a ks.cfg file using the kickstarttool? (Choose three)
A. The IP addresses of the network interfaces
B. The name of extraRedHat Package manager (RPM) packages tobe installed
C. TheMAC address of the NetworkInterface Card(NIC) Eth0
D. The IP address of the Network Timeprotocol (NTP)server
E. The/var partition size
Answer: ADE

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NO.6 A technician is installing Avaya Aura Viewer on a large customer site with 500 recording channels. The
customer has an existing SQL database that they want to use. What would be the correct option for this?
A. Put the database and Viewer on the same server.
B. Put the Viewer on a separate server.
C. Put the Avaya Contact Recording Master (with no IP recording), the TDM Recorder, the database and
the Viewer on the same server.
D. Put the database, the Viewer, and the Avaya Aura Archive on the same server.
Answer: B

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NO.7 A technician has successfully installed the Avaya Aura Quality Monitoring (Avaya QM) software on a
client site, and needs to configure the Software. What needs to be configured at level1?
A. Switches
B. Data Connections
C. Servers
D. Sites
Answer: D

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NO.8 While waiting to activate an Avaya Aura Contact recording (Avaya CR) license, some tests are run with
the five-day license. Once the full license is obtained, what is the path to update the Avaya CR to the full
license?
A. System > License > Change License
B. System > Manage Users > Change License
C. General Setup > Recorder > License
D. General Setup > Recorder > Key Management Server
Answer: A

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Exam Code: 3000-3
Exam Name: Avaya Small and Medium Enterprise (SME) Communications Solutions Exam
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Exam Code: 3304
Exam Name: Avaya Call Center Elite Implementation and Maintenance Exam
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NO.1 What are three added features when you upgrade form Basic Avaya Call Center to Avaya Call Center
Elite.? (Choose three.)
A. Service Level Maximize
B. Advocate
C. Hunt Group
D. Call Management System (CMS)
E. Agent Selection (EAS)
Answer: A,B,E

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NO.2 What provides built-in real and historical reporting capabilities for the call center, including reports for
Splits/Skill, Agents, Vector Directory Numbers (VDNs) and trunk groups?
A. VvStats
B. Service level maximize (SLM)
C. Basic Call management System (BCMS)
D. Automated Number Identification (ANI)
Answer: C

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NO.3 Which three monitor commands are available with Basic Call Management System (BCMS)? (Choose
three)
A. Monitor bcms agent
B. Monitor bcms skill
C. Monitor bcms split
D. Monitor bcms system
E. Monitor bcms vector
Answer: B,C,D

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NO.4 A supervisor wants to endure that a specified group of agents logout at a specified time during the work
week.
How can this be accomplished?
A. with After Call Work (ACW) Agent Considered Idle
B. with Forced Agent Logout Time
C. with Interruptible Aux Notification Timer (sec)
D. with Maximum Time Agent in ACW before logout (sec)
Answer: B

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NO.5 Which three statements about circular hunt groups are true? (Choose three) A. The next call to the hunt
group is offered to the next station in the members list in a round robin fashion, starting with the first
administered station.
B. The call distribution is dependent of how long stations have been idle.
C. The call distribution is independent of how long stations have been idle.
D. The next tall to the hunt group will be routed to the next agent (station) if the previous agent did not
answer the last call.
E. The next call to the hunt-group will be routed to the same agent (station) if that agent did not answer
the last call.
Answer: A,C,D

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NO.6 A call center operations manager wants agents to manually enter a code to identify the reason for being
in auxiliary (AUX) work status.
Which feature must be activated on the system-parameters custom-options to allow this?
A. Call Work Codes
B. Authorization Codes
C. Reason Codes
D. AUX State Codes
Answer: C

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NO.7 Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
A. It enablesrouting of calls to the agent that is most idle.
B. It dynamically matches a customer to an optimal agent.
C. It provides conditional routing of calls to agent queues.
D. It allows for dynamic reporting of call center activities in custom methods.
E. It uses advanced algorithms to efficiently route calls to agents.
Answer: B,E

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NO.8 A customer has Business Advocate (BA) features turned on.
Which technique can be used to protect the predetermined level of service to a valued skill, II volumes or
agent staffing levels change abruptly?
A. queue priority levels
B. reserve agents
C. skill preference levels
D. percent allocation
Answer: D

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Exam Code: 6002.1
Exam Name: Avaya Aura(TM) Communication Manager and CM Messaging (R6.0) Implementation Exam
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Exam Code: 6102
Exam Name: Avaya Virtual Services Platform 9000 Implementation Exam
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NO.1 A Virtual Services Platform (VSP) 9000 chassis has the following connections:
Four 10GBaseER core connections in ports 3/4 , 3/8, 4/4, 4/8 (9024XL cards)
40 Copper 100BaseT connections for server aggregation (9048GT card)
How many Switch Fabric (SF) modules need to be installed in the roar of the chassis to ensure that
all of the IO cards operate at full performance, even if a single SF modules fails (n + 1 SF
redundancy)?
A. Install three SFs in St modules 1, 2, 4.
B. Install four SFs in SF modules 1, 2, 3, 4.
C. Install five SFs in SF modules 1, 2, 3, 4, 5.
D. Install six SFs in SF modules 1, 2, 3, 4, 5, 6.
Answer: D

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NO.2 Which three are secure protocols that Virtual Services Platform (VSP) 9000 supports? (Choose
three)
A. SNMPv3
B. HTTPS
C. FTP
D. SNMPv2
E. SSH
Answer: A,B,E

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NO.3 A campus network requirement is to introduce Virtual Routing and Forwarding (VRF) in the
existing Virtual Services Platform (VSP) 9000 core. The technician needs to configure VRF on the VSP
9000. Which statement represents the proper order for configuring a new VRF?
A. Create a new VLAN, add an IP address, create a VRF, and move the VLAN to the new VRF.
B. Create a VRF, add an IP address, create a new VLAN, and move the VLAN to the new VRF.
C. Create a VRF, create a new VLAN, add an IP address, and move the VLAN to the new VRF.
D. Create VRF, create a new VLAN, move the VLAN to the new VRF, and add an IP address.
Answer: D

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NO.4 In the current business environment everyone is being asked to do more with fewer physical
resources. Using visualization allows the Virtual Services Platform (VSP) 9000 to initiate the services
provided.By using VRF-Lite, what does the VSP 9000 eliminate the need for?
A. SMLT
B. RSMLT
C. Non-overlapping addresses
D. Multiple physical router
Answer: D

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NO.5 A technician has enabled VLACP on the IST connection, and wants, to verify that is operating
properly. When using the show vlacp interface command, what is the timeout value for the IST
connection?
A. short
B. 3,000
C. 500
D. slow
E. long
Answer: E

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NO.6 Flight Recorder can be used on the Virtual Services Platform (VSP) 9000 to help identify
problems. When can a Flight Recorder snapshot be taken?
A. When the VSP has to be booted into the diagnostic mode
B. Only after a warning message is logged
C. Anytime
D. Every hour
Answer: C

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NO.7 Which statement about the local router MAC addresses on RSMLT aggregation switches
(cluster)
is true?
A. On a RSMLT aggregation switch pair, local router MAC addresses are exchanged, and only
used in case of switch failure.
B. On a RSMLT aggregation switch pair, local router MAC addresses are exchanged, and used for
data forwarding.
C. On a RSMLT aggregation switch pair, local virtual MAC addresses is exchanged, and used for
data forwarding.
D. RSMLT aggregation switches are not exchanging local router MAC addresses, but are using
the IP destination address to forward traffic.
Answer: B

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NO.8 A Virtual Services Platform (VSP) 9000 chassis will need to terminate the following
connections:
four 10GbE: 10GBaseER core connections in a redundant DMLT configuration 80 GbE
1000BaseLX single uplink connections to the edge stackable switches two Copper 1000BaseT
connections to a couple of directly attached IDS appliances
The 10GbE core connections must ensure non-blocking performance.
Which hardware configuration is the most cost effective and meets the above requirements?
A. Install two 9024XL cards, two 9048GB cards, one 9048GB card.
B. Install two 9024XL cards, two 9048GB cards.
C. Install two 9024XL cards, one 9048GB card, one 9048GT card.
D. Install three 9024XL cards.
Answer: C

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Exam Code: 3100.1
Exam Name: Avaya Aura Communication Manager Administration Exam
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Exam Code: 132-S-708-1
Exam Name: Specialist: Avaya Voice Self-Service Design Elective Exam
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Exam Code: 132-S-900
Exam Name: Avaya IP Telephony Design Elective Exam
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NO.1 .Your client is considering a VoIP application for their S8500 Media Server and G650 Media
Gateway. Due to the time-sensitive nature of VoIP applications, several issues should be
discussed prior to arriving at a final design. Which two VoIP guidelines should you discuss with the
customer? (Choose two.)
A. VoIP should be implemented on an entirely switched network.
B. VoIP will cause some discourse due to lower voice quality than TDM calls.
C. VoIP endpoints should be placed on separate subnets or VLANs based on communities of
interest.
D. When PCs are attached to IP phones, the uplink to the Ethernet switch should be at least 20
Mbps.
Answer: A,C

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NO.2 .Your client's department store business has 24 locations worldwide. Each location has its own
communications switch and is included in a QSIG network. The stores have standardized on
specific extension numbers representing departments. The client is considering moving to a
single, distributed S8700 system but is concerned with the loss of dial plan functionalities. How do
you address the client's concern?
A. Provide Uniform Dial Plan software
B. Utilize ACM Multi-location Dial Plan software
C. Create unique extensions per location for each application
D. Relate that standard S87xx dial plan software will address the issues
Answer: B

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NO.3 .The S87xx platform is available as a net new system in which configuration?
A. Voice Bearer over ATM
B. Stand Alone (S87xx only)
C. Traditional G3R without IP
D. Voice Bearer over IP (IP Connect)
Answer: D

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NO.4 .Which three are QoS/CoS recommendations that the Avaya Solution Designer can make to
optimize an all Avaya Converged IP Solution? (Choose three.)
A. Switched networks should use IEEE 802.1p/Q.
B. Routed networks should useDiffServ Code Points.
C. Port priority can also be used to enhance 802.1p/Q andDiffServ.
D. Mixed networks should choose only one (802.1p/Q or DSCP) as a best practice.
Answer: A,B,C

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NO.5 .Which two design issues relate to increasing security in VoIP converged solutions? (Choose two.)
A. Suggesting upgrading LAN switches to supportQoS
B. Defining VLANs to limit access from specific IP endpoints
C. Considering encryption on IP calls for protection from eavesdropping
D. Considering G.729 compression to protect IP calls from eavesdropping
Answer: B,C

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NO.6 .The customer has a multi node LAN with connectivity to a 16 location multi-vendor (Juniper, Cisco,
3Com and Avaya) WAN. When implementing VoIP on this network, which two routing protocols
should be implemented? (Choose two.)
A. RIP
B. IGRP
C. ID 10t
D. OSPF
Answer: A,D

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NO.7 .A client is implementing an S87xx Media Server with several G650 Media Gateways. They are
concerned with overheating in the equipment room, especially in the equipment power units.
Which two conditions cause a G650 power supply to initiate an emergency shutdown? (Choose
two.)
A. Overvoltage
B. Overheating
C. Undervoltage
D. High humidity
Answer: A,B

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NO.8 .Which three should be investigated when validating a wireless network design? (Choose three.)
A. Installed ductwork and walls
B. Locations of network servers
C. Other wireless networks in the area
D. Operating system of user machines
E. Environmental, moisture, temperature variations
Answer: A,C,E

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NO.1 Who determines the maintenance renewal strategy when a Partner has previously sold a maintenance
agreement to a non Global / US Named Account? (Choose two.)
A.The Avaya Direct team owns the maintenance renewal strategy.
B.The Avaya Telesales team owns the maintenance renewal strategy.
C.The end-user customer.
D.The Partner owns the maintenance renewal strategy, which may include a Channel Service Agreement,
Partner Support Service / Joint Service Delivery, or Wholesale Maintenance.
Answer:C D

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NO.2 A business process consists of a set of steps that an organization typically uses to execute daily
business and is _____.
A.measurable using Key Process Indicators
B.measurable using Key Performance Indicators
C.measurable using Key Process Instances
D.measurable using Key Primary Indicators
Answer:A

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NO.3 Partners selling to Global Accounts at the Avaya Direct Account Team's invitation must sell which of the
following?
A.Avaya Services only
B.Avaya products only
C.Avaya content for both products and services where Avaya has an applicable offer
D.Any products or services they choose
Answer:C

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NO.4 Which are the three basic functions of the Communication Manager Software?
A.PBX functionality, Contact Center functionality, Mobility Server
B.PBX functionality, Mobility Server, IP Softphone
C.Mobility Server, Contact Center functionality, DoS Protection Server
D.Contact Center functionality, PBX functionality, SIP Enablement
Answer:A

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NO.5 Which enterprise is defined by having over 1000 users, mulitple locations, are often multinational, and
have complex business models?
A.Very-small-sized
B.Small-sized
C.Mid-sized
D.Large-sized
Answer:D

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NO.6 Avaya will have direct resources assigned for primary coverage for which two of the following account
types? (Choose two.)
A.Non Global / US Named
B.US Named
C.Global
D.All account types
Answer:B C

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NO.7 SIP is a key enabler of intelligent communications because it allows for monitoring of _____.
A.presence
B.metrics
C.call volume
D.process
Answer:A

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NO.8 A key capability of Avaya's IP Telephony solutions is to extend customer announcements, voicemail
greetings, and other applications from the core to the branches, enabling _____.
A.a higher TCO
B.branch office managers to maintain and administer their own communications systems
C.consistent user experiences
D.each user to have a different, customized experience
Answer:C

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NO.1 .Partners selling to Global Accounts at the Avaya Direct Account Team's invitation must sell which
of the following?
A. Avaya Services only
B. Avaya products only
C. Avaya content for both products and services where Avaya has an applicable offer
D. Any products or services they choose
Answer: C

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NO.2 .Which is NOT a common business problem addressable by Avaya's IPT solutions?
A. Inability to get the appropriate parties together to make decision
B. Inability to communicate during a major business interruption
C. Multiple disparate systemsthat are expensive to maintain
D. Disconnected branch offices
Answer: A

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NO.3 .Avaya will have direct resources assigned for primary coverage for which two of the following
account types? (Choose two.)
A. Non Global / US Named
B. US Named
C. Global
D. All account types
Answer: B,C

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NO.4 .A key capability of Avaya's IP Telephony solutions is to extend customer announcements,
voicemail greetings, and other applications from the core to the branches, enabling _____.
A. A higher TCO
B. Branch office managers to maintain and administer their own communications systems
C. Consistent user experiences
D. Each user to have a different, customized experience
Answer: C

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NO.5 .In the Contact Center portfolio, how does Avaya solve this customer problem: Inability to make
good decisions on behalf of customers and to provide personalized customer service?
A. Access to actionable customer data through a single database and reporting platform
B. Ability to extend applications outward through the enterprise
C. Access convenient communications capabilities to find and reach people more effectively
D. Best practice use of technology
Answer: A

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NO.6 .A business process consists of a set of steps that an organization typically uses to execute daily
business and is _____.
A. Measurable using Key Process Indicators
B. Measurable using Key Performance Indicators
C. Measurable using Key Process Instances
D. Measurable using Key Primary Indicators
Answer: A

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NO.7 .SIP is a key enabler of intelligent communications because it allows for monitoring of _____.
A. Presence
B. Metrics
C. Call volume
D. Process
Answer: A

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NO.8 .Who determines the maintenance renewal strategy when a Partner has previously sold a
maintenance agreement to a non Global / US Named Account? (Choose two.)
A. The Avaya Direct team owns the maintenance renewal strategy.
B. The Avaya Telesales team owns the maintenance renewal strategy.
C. The end-user customer.
D. The Partner owns the maintenance renewal strategy, which may include a Channel Service
Agreement, Partner Support Service / Joint Service Delivery, or Wholesale Maintenance.
Answer: C,D

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Exam Name: Avaya Aura(TM) Communication Manager (R5.2.1) Implementation Exam
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NO.1 What are two ways of obtaining the RFA Module ID (MID) and System ID (SID)? (Choose two.)
A. From the CM Linux prompt issue the command statuslicense-V .
B. From the CM SAT issue the command list configuration software-versions .
C. From the CM Linux prompt issue the command systat .
D. From the CM SAT issue the command display system-parameters customer-options .
Answer: A,D

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NO.2 Before IPSI cards can become active on a new Communication Manager system, which screen must be
accessed to enable IPSI control of the Port Networks?
A. system-parameters ip-options
B. system-parameters ipsi-option
C. system-parameters port-networks
D. system-parameters ipserver-interface
Answer: D

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NO.3 A customer asks that the current subnet mask assigned to a remote Avaya G450 Media Gateway
Primary Management interface (PM) be verified. Which two commands identity the information requested?
(Choose two.)
A. show ip-info
B. show running-config
C. show interface vlan (vlan #)
D. show configuration media-gateway
E. show system
Answer: B,C

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NO.4 At a new deployment the customer has a total of 2,000 subscribers at their main location. They do not
need redundancy in their solution Which Media ServerMedia Gateway combination should be used for
this deployment.?
A. S8800 Simplex with G450
B. S8800D with G450
C. S8300D with G430
D. S8800 Duplex with G650
Answer: A

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NO.5 A Customer has 1200 IP phones in their solution and they are looking for redundancy and load
balancing How many CLAN s are recommended for their IP phone registration and signaling?
A. 2
B. 3
C. 4
D. 5
Answer: B

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NO.6 Which three settings need to be configured on a Layer 2 device? (Choose three.)
A. RIP
B. port speed
C. IP address
D. default gateway
F. routing interface
Answer: B,C ,D

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NO.7 A customer users S8510 server with a Media Gateway he necessary components or adding additional
DCP phones to the system, including a new G650. Which three tasks need to be performed while
installing the additional requirement? (Choose three.)
A. Cable the two G650 carriers with a TDMLAN Bus Extender cable
B. Se the proper carrier address ID for the second G650 carrier
C. Add additional 2GB of RAM to the SB5 10 server.
D. Remove the right ITMLAN bus terminator from the bottom GB50 carrier and install the bus terminator
at the left end of the TDWLAN bus on the G650 carrier directly above.
E. The new digital line card must be installed in slot 2 of the new G650.
Answer: A,B,D

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NO.8 Which two statements about the installing and cabling of the Media Gateway G650 are true?(Choose
two.)
A. Mount the A carrier at the bother of the rack
B. Mount the A carnet in the uppermost position in the rack
C. In a multiple Media Gateway GB50 configuration, the G650s an be allocated in different racks if long
TDMLAN cables are used to interconnect the 850s.
D. In a multiple Media Gateway G650 configuration put the G65s in the rack with no vertical pace between
them.
Answer: A,D

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Exam Name: Avaya IP Telephony Design Elective Exam
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Exam Code: 6002-1
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Exam Code: 3605
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NO.1 The SNMP counters check for authorization failures and other types error conditions. Which of
these SNMP error conditions is displayed in Enterprise Device Manager?
A. PCAP packet capture counters
B. In Bad Community Names counters
C. Fan Failure packet counters
D. Power Supply Failure packet counters
Answer: D

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NO.2 What does Ping snoop identify?
A. The path that IP traffic takes over an MLT or SMLT
B. The rate of IP traffic flow
C. Which port filter is best to use on MLT networks
D. Rate limiting for ICMP traffic
Answer: A

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NO.3 What does the trace level 9 3 command accomplish?
A. It captures BGP events at a terse level.
B. It captures packets copied to the CPU at a verbose level.
C. It shows CPU utilization.
D. It captures RCC IP events at verbose level.
Answer: B

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NO.4 In a multicast campus, when should an ERS 8600 PIM interface be configured to run in passive
mode?
A. When the interface is used as an edge interface and is aggregating traffic.
B. When the interface is used as a core interface and needs to limit PIM messages to reduce the
system load.
C. When there are no unicast routing paths.
D. When more than one unicast routing protocol is in use.
Answer: A

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NO.5 When configuring a new Ethernet Routing Switch (ERS) 8000 using the default interface, the
attempt to load an ACLI configuration fails because the default interface is the CLI. How is the ACLI
interface obtained?
A. Change the interface type in the config.cfg file.
B. Change the ACLI boot flag and save the boot configuration file.
C. Exit the CLI and choose ACLI at the interface manager prompt.
D. Use the abort command and enter 'no' at the default interface.
Answer: C

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NO.6 The Ethernet Routing Switch (ERS) 8600 switch includes a means to fine tune the memory
resources by allowing the record allocations to be allowed. An ERS 8600 running Release 5.0 needs
to be configured to be optimized for multicast traffic. Which command alters the ERS 8600 to
increases the default allocation of Multicast by 50 percent?
A. Config sys set record record reserve MGID + 50
B. Config sys set max-vlan-resource-reservation 4096
C. Config sys set show sys mgid usage
D. Config sys set multicast-resource-reservation 3073
Answer: D

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NO.7 A campus network requirement is to introduce Virtual Routing and Forwarding (VRF) in the
existing Ethernet Routing Switch (ERS) 8600-based core. The technician has to configure VRF on the
ERS 8600. Which statement represents the order for configuring a new VRF?
A. Creating a new VLAN, add an IP address to the VLAN, create the VRF in the VLAN configuration.
B. Create VRF, change context to the new VRF, add an IP address, create a new VLAN, and move the
VLAN to the new VRF.
C. Create a VRF, change context to the new VRF, create a new VLAN, add an IP address to the VLAN.
D. Create a VRF, create a new VLAN, move the VLAN to the new VRF, change context to the new VRF,
and add an IP Address.
Answer: D

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NO.8 The attempt to manage an Ethernet Routing Switch (ERS) 8000 using a Virtual Route
Redundancy Protocol (VRRP) address was not successful. What is causing this problem?
A. The virtual router identifier is 0.
B. The data center interface is set as a critical IP interface.
C. A real IP address is required for management access not a VRRP address.
D. The virtual router identifier is configured for the VRRP IP address owner.
Answer: C

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Exam Code: 132-S-815.1
Exam Name: Avaya (Specialist Modular Messaging with Avaya Message Store Implement and Support Elective Exam)
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 118 Questions and Answers
Last Update: 2014-04-20

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NO.1 Before beginning to configure and test the port boards in the Avaya Messaging Application Server
(MAS), a user must first obtain the proper configuration note for the particular PBX and integration. Where
can the proper configuration note be found?
A.Help screens
B.Installation Guide
C.MAS documentation CD
D.http:\\support.avaya.com
Answer:D

Avaya   132-S-815.1   132-S-815.1

NO.2 Which is used to find port statistics in a Modular Messaging (MM) system?
A.Reporting Tool
B.Port Monitor Tool
C.Subscriber Options
D.Operational History Viewer
Answer:A

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NO.3 The customer has an existing Modular Messaging (MM) system with a Message Storage System
(MSS), which was installed with MM release 1.1. They are upgrading to MM 3.0 and adding an Avaya
Messaging Application Server (MAS) to provide more port capacity. The customer wants to retain their
existing MAS. They have T1 Dialogic boards. They currently have Aria and Audix TUIs implemented for
their subscribers. Which two statements are true? (Choose two.)
A.They must upgrade all dialogic boards.
B.They must upgrade all MASs to S3500 servers.
C.They must consider impact of TUIs on port capacity.
D.The new MAS will have only two slots for port boards.
Answer:C D

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NO.4 Which three are manual steps required to upgrade Message Networking from Release 2.0 to Release
3.1? (Choose three.)
A.Perform an attended system backup.
B.Run the pre-upgrade tool to help plan for the upgrade.
C.Remove the switch integration software from the MN 2.0 system.
D.Use the backup verification tool to ensure the quality of the backup.
E.Insert the MN 3.1 DVD and run Software Update on the 2.0 system.
Answer:A B D

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NO.5 To conduct a multiple Avaya Message Application Server (MAS) installation, where in the Voice Mail
Domain must the Avaya Mailbox Monitor and the Message Waiting Indicator (MWI) services be activated?
A.in the first MAS
B.in different MASs
C.on the same MAS
D.in at least two MASs
Answer:C

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NO.6 Which IP address is acceptable for use on the private network for an installation of Modular Messaging
R3.x with the Avaya Message Storage Server (MSS)?
A.10.255.255.255
B.168.192.1.250
C.172.31.1.245
D.183.81.168.1
Answer:C

Avaya   132-S-815.1   132-S-815.1   132-S-815.1

NO.7 Which three are manual steps required to upgrade from Modular Messaging pre-3.0 to Modular
Messaging 3.x when the solution uses the Avaya Message Storage Server (MSS)? (Choose three.)
A.using the backup verification tool to ensure the quality of the backup
B.running the Data Collection Tool (DCT) on a Message Application Server (MAS)
C.performing a backup of the MSS while the MSS is providing messaging services
D.performing a backup of the MSS while the MSS messaging services have been stopped
E.performing a backup of the Message Application Server (MAS) onto the MAS's DVD drive
Answer:A B D

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NO.8 Which two statements are true about anti-virus software on Modular Messaging with a Message
Storage Server (MSS)? (Choose two.)
A.The MSS already has its own anti-virus software.
B.Anti-virus software should not be configured to perform scans each time a file is accessed.
C.Once anti-virus software has been installed the Modular Messaging system will update it automatically.
D.Avaya recommends that the customer install anti-virus software on each Avaya Messaging Application
Server (MAS) and any Supplementary Server.
Answer:B D

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NO.9 In an R3.1 Modular Messaging Message Storage Server (MM MSS), in what location can a user
determine if Messaging is running and also the state of Internet Messaging and Enhanced List Application
Software?
A.Server Information > Server Status
B.Reports > System Evaluation Reports
C.This information is available from several screens.
D.System Control and System Status > System Monitor
Answer:A

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NO.10 Which statement is true about installing a Modular Messaging with the Message Storage Server (MSS)
into the Corporate Windows Domain?
A.The only step required is to select "Join the Corporate Windows Domain" in the Data Collection Tool
(DCT).
B.The MSS TCP/IP networking form must be configured with the appropriate Corporate Windows Domain
values.
C."Join the Corporate Windows Domain" must be selected in the Data Collection Tool (DCT) and on the
Message Storage Server Windows Domain Setup administration form.
D."Join the Corporate Windows Domain" is done manually on the MAS after the configuration wizard is
run, and then done manually on the MSS using the Windows Domain Setup form.
Answer:C

Avaya study guide   132-S-815.1   132-S-815.1   132-S-815.1

NO.11 Before requesting a license for a newly installed Modular Messaging system, which information is
required from the on-site installer?
A.Voice Mail Domain Name
B.Voice Mail Domain Identifier (aka VMD ID or Host ID)
C.IP addresses of all servers in the Voice Mail Domain
D.Local Administration Account names and passwords for all Messaging Application Servers (MASs)
Answer:B

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NO.12 Which action must be taken on an Message Storage Server (MSS) to implement additional
administrator logins?
A.Buy additional administrator seats from Avaya.
B.Create custom roles to assign to the administrator logins.
C.Set up an Authentication, Authorization and Accounting (AAA) server to authenticate the administrator
logins.
D.Configure the administrator account to authenticate locally or via an Authentication, Authorization and
Accounting (AAA) server.
Answer:D

Avaya   132-S-815.1   132-S-815.1

NO.13 According to Avaya documentation, which step must be taken to connect the cables supplied with a
digital set emulation board to the PBX?
A.Connect the board using the provided RJ-48C (Ethernet) cable.
B.Connect the installed boards to one end of a standard RJ-11 tip/ring cable.
C.Connect the board using the provided PBX station interface D/82JCT-U cable.
D.Connect the male end of the provided CT bus cable to the top of each port board.
Answer:C

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NO.14 Which three line cards are used with Modular Messaging? (Choose three.)
A.H.323
B.Analog
C.DLC-16
D.T1/E1-QSIG
E.Set Emulation
Answer:B D E

Avaya   132-S-815.1 test answers   132-S-815.1   132-S-815.1 exam

NO.15 What specific documentation is needed for an installer to correctly integrate a Message Networking
Server with a PBX? (Choose two.)
A.completed Modular Messaging planning form
B.completed Message Networking planning form
C.Avaya Communication Manager Networking Guide
D.Switch Connections Supported for Message Networking
Answer:B D

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NO.16 Which two options are presented after starting the Data Collection Tool (DCT)? (Choose two.)
A.create a new file
B.analyze existing system
C.deploy new configuration
D.delete current configuration
Answer:A B

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NO.17 Which two actions should be performed to upgrade a customer's system from Modular Messaging
Release R3.0 to R3.1, using the existing servers for the Message Storage Server (MSS) and the
Message Application Server (MASs). (Choose two.)
A.Uninstall and re-install RealSpeak software on the MASs
B.Upgrade Dialogic drives if Dialogic port boards are in the MAS
C.Install MAS boot image (4 DVDs) to upgrade to Microsoft Windows 2003 Server
D.Install the Pre-upgrade and Backup Verification tool to check the health of the Release 3.0 system
Answer:A B

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NO.18 Before going to a customer site to begin installing a Modular Messaging R3.1 system, which three items
should be obtained from support.avaya.com? (Choose three.)
A.Configuration Notes
B.System planning form
C.Outlook Client software
D.Customer account information
E.Supplementary Server software
Answer:A B C

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NO.19 Which two statements about domain names are true for Modular Messaging? (Choose two.)
A.All domain names must be unique.
B.The Voice Mail Domain (VMD) is identical to the Windows Domain Name.
C.The Fully Qualified Domain Name (FQDN) and Voice Mail Domain (VMD) names must be
alphanumeric.
D.The private Fully Qualified Domain Name (FQDN) for the Message Application Server (MAS) is used
only on the private network.
Answer:A D

Avaya   132-S-815.1   132-S-815.1

NO.20 In what task will the Avaya Messaging Application Server (MAS) Port Monitor be useful?
A.verifying that the MAS is able to communicate over IP ports to the MSS
B.determining the digits dialed by an outbound call from the MAS's telephony port
C.verifying that a test call arrives on a telephony port of the MAS that you want to test
D.determining whether communication originating from the MAS's IP port employs encryption
Answer:C

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Exam Code: 132-S-916.2
Exam Name: Avaya (Avaya Specialist - IP Office Implement and Support Elective Exam)
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 188 Questions and Answers
Last Update: 2014-04-20

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NO.1 A customer reports that IP Office users cannot access voicemail at certain times. Avaya has requested
that the customer reproduce the issue and provide traces. Which three steps can the customer take to
reproduce the reported issue? (Choose three.)
A.The customer can place test calls into voicemail.
B.The customer can use the 'IP Office System Monitor" and VoiceMail Pro debug logs to record system
activity.
C.The customer can use System Monitor to "Call Sync" on all calls in the system.
D.The customer can reboot the IP Office to see if it resolves the issue.
E.The customer can record the date and time of the reported issue.
Answer:A B E

Avaya   132-S-916.2   132-S-916.2 practice test

NO.2 Recordings take up how much space on a hard drive?
A.2MB per minute
B.200KB per minute
C.1MB per minute
D.650KB per minute
Answer:C

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NO.3 Which three options does the IMS user have available in Microsoft?Outlook? (Choose three.)
A.Select IMS server.
B.Select Voicemail Box.
C.Select Voicemail server.
D.Select handset for VM playback.
E.Prompt before connecting to server.
Answer:B D E

Avaya certification   132-S-916.2 demo   132-S-916.2   132-S-916.2

NO.4 Your customer has an IP Office 412 system running version 4.2 where calls at times ring to wrong
extension numbers. Which three steps would you take to reproduce or validate the issue? (Choose three.)
A.Use System Status Application to watch the call progress to verify which extension the call is ringing to
and why.
B.Use System Monitor and the Call / Packet information to follow the call progress to identify the issue.
C.Use the telephone's display for the extension that is incorrectly ringing to determine how the call was
routed.
D.Use the Call Status application to watch the call progress to verify how the call is being routed and to
what extension it is being directed to.
E.Use the IP Office Manager application to verify that the VoiceMail call flow is configured correctly.
Answer:A B C

Avaya test answers   132-S-916.2   132-S-916.2 test   132-S-916.2

NO.5 Which file validates the version of software that is to be loaded into the 4600 Series Telephone set?
A.bbla0_83.scr
B.46xxsettings.txt
C.46xxsettings.scr
D.46xxupgrade.scr
Answer:D

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NO.6 An IP Office telephone user reports that a phone is not ringing for outside calls. What are three possible
reasons why this is happening? (Choose three.)
A.The IP Office locale is set to "A-Law".
B.The phone does not have the user profile logged onto the phone.
C.The ring volume is too low to hear.
D.The phone has been set to "Offhook Station".
E.The phone is set to "Do Not Disturb".
Answer:B C E

Avaya test answers   132-S-916.2   132-S-916.2 exam simulations

NO.7 What is necessary to upgrade the firmware for the 4600/5600 series sets on an IP Office system?
A.Manager
B.serial cable
C.third-party FTP server
D.null modem cable
Answer:A

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NO.8 An IP Office solution is sold to a customer who needs to connect two existing sites over their LAN.
Which two are required by Avaya to ensure the VoIP connection and calls work properly? (Choose two.)
A.firewall / filter
B.network assessment
C.a separate voice network
D.static addresses for the IP Office
Answer:B D

Avaya certification   132-S-916.2 pdf   132-S-916.2

NO.9 Which three pieces of information does System Status Application provide? (Choose three.)
A.configuration errors
B.local IP Office license status
C.trunk status
D.extension status
E.remote IP Office license statu
Answer:B C D

Avaya practice test   132-S-916.2   132-S-916.2   132-S-916.2

NO.10 Click the Exhibit button. In the exhibit, what would the default gateway for IP Office 1 be?
A.10.10.1.1
B.10.10.1.2
C.192.168.10.100
D.135.122.34.90
Answer:D

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NO.11 When using SIP or H.323 trunks and the System Status Application, which three problems can be
tested using the System Status Application? (Choose three.)
A.round trip delay
B.receive jitter
C.receive packet loss
D.Quality of Service (QoS) value
E.DSCP QoS value
Answer:A B C

Avaya   132-S-916.2 test questions   132-S-916.2   132-S-916.2

NO.12 You have an Avaya IP 412 Office with the largest supported voice compression modules (VCMs) on
the system. What is the maximum number of data channels supported on this system?
A.20
B.50
C.80
D.100
Answer:D

Avaya original questions   132-S-916.2   132-S-916.2   132-S-916.2

NO.13 When installing IP Hardphones, the engineer wants to use the IEEE 802.3af standard to _____.
A.supply AC voltage to the IP Office
B.supply power to the IP Hardphones
C.perform Layer 3 routing for IP Hardphones
D.filter multicast traffic to the appropriate IP Hardphone
Answer:B

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NO.14 Which Dynamic Host Configuration Protocol (DHCP) options are available in the IP Office?
A.Disabled, Enabled
B.Server, Enabled, Client
C.Server, Disabled, Client, DialIn
D.Server, Client, Disabled
Answer:C

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NO.15 Your customer has a single PRI installed on their IP Office system and they are reporting issues dialing
out. They are getting dead air and dropped calls. Which three can be enabled within the System Monitor
tool to troubleshoot the issue? (Choose three.)
A.ISDN / Events / Layer 1
B.ISDN / Packets / Layer 3 send & receive
C.System / Error
D.Call / Packets / Line Send
E.T1 / Line
Answer:A B C

Avaya   132-S-916.2   132-S-916.2

NO.16 An IP Office application will allow an individual to select protocols and interfaces that are to be traced
and decoded. The trace can either be captured directly to screen or as a log file for later analysis. Traces
from different protocols can be color coded to improve the clarity of large log files. Which application is
used for this?
A.Debug View
B.System Monitor
C.Delta Server
D.System Status Application
Answer:B

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NO.17 Which two operating systems are supported by VoiceMail Pro? (Choose two.)
A.Microsoft Windows 2000
B.Microsoft Windows XP
C.Microsoft Windows 98 SE
D.Microsoft Windows NT
Answer:A B

Avaya original questions   132-S-916.2 demo   132-S-916.2   132-S-916.2 exam prep

NO.18 A customer using an IP Office system with a single PRI line is reporting difficulties when dialing out.
What are two reasons for this happening? (Choose two.)
A.There are not sufficient channels available for the number of callers on the system.
B.The PRI clock quality is set to Network instead of Fallback.
C.The PRI clock quality is set to Fallback instead of Network.
D.The internal CSU is enabled.
Answer:A C

Avaya   132-S-916.2   132-S-916.2   132-S-916.2

NO.19 When configuring Session Initiated Protocol (SIP) trunks with SIP authorization using an IP address on
an IP Office system which option must be set in the SIP Line configuration form for the trunks to function
correctly?
A.The customer's NAT IP address must be entered on the SIP line form.
B.The Primary Authentication Name must be set.
C.The compression mode must be set to automatic.
D.The ITSP IP address must be entered on the SIP line form.
Answer:D

Avaya original questions   132-S-916.2 test questions   132-S-916.2

NO.20 A customer wants to have a simple conference bridge with four permanent bridges set up off of a menu
in VoiceMail Pro. The customer also wants each bridge protected with a different static PIN. Where in the
setup of this scenario would you enter the PIN?
A.on the General tab in the menu action
B.on the General tab for each transfer action
C.on the Telephone Number field in the IP Office Short Code
D.in the Properties box for each option in the Touch Tone tab in the menu action
Answer:B

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