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Exam Code: BCP-240
Exam Name: BlackBerry 10 Support Specialist
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
BCP-240 Training online Total Q&A: 100 Questions and Answers
Last Update: 2014-10-19

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NO.1 Which of the following resources would enable a user who has lost a device to ensure that
their contact information is displayed on their BlackBerry?
A. BlackBerry Protect
B. BlackBerry Lost and Found
C. App World
D. BlackBerry Help
Answer: A

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NO.2 Performing a Security Wipe will delete which of the following?
A. All PIM information, pictures or videos but not downloaded applications
B. All data on the device including any pictures or videos, and downloaded applications
C. All data from the work perimeter
D. If work perimeter does not exist then all data but not downloaded applications
Answer: B

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NO.3 By Default, how many devices can a single user activate to one given account?
A. One
B. Two
C. Five
D. Ten
Answer: D

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NO.4 Where are notifications that an application has finished downloading from BlackBerry World
enabled?
A. Settings > Notifications > Other Applications > BlackBerry World > Download Notifications
B. Settings > Notifications > BlackBerry World > Download Notifications
C. BlackBerry World > Settings > General Settings > Download Notifications
D. BlackBerry World > Settings > Notifications > Download Notifications
Answer: C

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NO.5 What are the two perimeters set when a smartphone/Tablet is activated on a BlackBerry
Device Service (BDS)?
A. Enterprise and Home
B. Work and Personal
C. Server and Personal
D. Work and Home
Answer: B

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NO.6 All users are no longer able to activate using their Username. Activation Password and SRP .
However they are able to use a Fully Qualified Domain Name of the BlackBerry Device Service (BDS).
What setting in BlackBerry Administration Service (BAS) would be the most likely cause of this issue?
A. BlackBerry Dispatcher is configured with an Enterprise Proxy
B. Allow activation over BlackBerry infrastructure set to yes
C. Allow activation information to be emailed is set to no
D. Proxy profile is configured to use VPN incorrectly
Answer: B

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NO.7 Which of the following is an essential aid to investigate a problem experienced on a BlackBerry
10 (BB10) smartphone when being reported to BlackBerry?
A. Playbook
B. BlackBerry Device Service (BDS) server name
C. The location of the device
D. The time of occurrence and the device logs
Answer: D

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NO.8 How can a user tell if a read-only Wi-Fi profile has been pushed to the BlackBerry Smartphone
using the BlackBerry Device Service (BDS)?
A. The Wi-Fi profile will have a lock icon next to it.
B. The Wi-Fi profile will have a briefcase icon next to it.
C. There is no way for a user to tell which profiles have been pushed.
D. The Wi-Fi profile cannot be deleted, and all fields are greyed out and cannot be edited.
Answer: D

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Exam Code: BCP-240
Exam Name: BlackBerry 10 Support Specialist
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
BCP-240 Test Questions Total Q&A: 100 Questions and Answers
Last Update: 2014-08-28

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NO.1 How can a user tell if a read-only Wi-Fi profile has been pushed to the BlackBerry Smartphone
using the BlackBerry Device Service (BDS)?
A. The Wi-Fi profile will have a lock icon next to it.
B. The Wi-Fi profile will have a briefcase icon next to it.
C. There is no way for a user to tell which profiles have been pushed.
D. The Wi-Fi profile cannot be deleted, and all fields are greyed out and cannot be edited.
Answer: D

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NO.2 When using the accessibility feature "Magnify Mode ", what action can be taken to quickly
remove the magnification?
A. Go to Option -> Accessibility and disable Magnify Mode
B. Pinch with two fingers on the screen to zoom out.
C. Swipe down from the top of the screen with two fingers.
D. Click the center button between the volume keys.
Answer: C

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NO.3 What are the two perimeters set when a smartphone/Tablet is activated on a BlackBerry
Device Service (BDS)?
A. Enterprise and Home
B. Work and Personal
C. Server and Personal
D. Work and Home
Answer: B

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NO.4 Which of the following resources would enable a user who has lost a device to ensure that
their contact information is displayed on their BlackBerry?
A. BlackBerry Protect
B. BlackBerry Lost and Found
C. App World
D. BlackBerry Help
Answer: A

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NO.5 All users are no longer able to activate using their Username. Activation Password and SRP .
However they are able to use a Fully Qualified Domain Name of the BlackBerry Device Service (BDS).
What setting in BlackBerry Administration Service (BAS) would be the most likely cause of this issue?
A. BlackBerry Dispatcher is configured with an Enterprise Proxy
B. Allow activation over BlackBerry infrastructure set to yes
C. Allow activation information to be emailed is set to no
D. Proxy profile is configured to use VPN incorrectly
Answer: B

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NO.6 What is the name of the Blackberry desktop client for BlackBerry 10 (BB10)?
A. Device Manager
B. WebDesktop
C. BlackBerry Link
D. BlackBerry Desktop Manager for BB10
Answer: C

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NO.7 Which of the following is an essential aid to investigate a problem experienced on a BlackBerry
10 (BB10) smartphone when being reported to BlackBerry?
A. Playbook
B. BlackBerry Device Service (BDS) server name
C. The location of the device
D. The time of occurrence and the device logs
Answer: D

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NO.8 Performing a Security Wipe will delete which of the following?
A. All PIM information, pictures or videos but not downloaded applications
B. All data on the device including any pictures or videos, and downloaded applications
C. All data from the work perimeter
D. If work perimeter does not exist then all data but not downloaded applications
Answer: B

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Exam Code: BCP-240
Exam Name: BlackBerry 10 Support Specialist
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
BCP-240 Test Answers Total Q&A: 100 Questions and Answers
Last Update: 2014-08-21

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NO.1 Performing a Security Wipe will delete which of the following?
A. All PIM information, pictures or videos but not downloaded applications
B. All data on the device including any pictures or videos, and downloaded applications
C. All data from the work perimeter
D. If work perimeter does not exist then all data but not downloaded applications
Answer: B

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NO.2 What are the two perimeters set when a smartphone/Tablet is activated on a BlackBerry
Device Service (BDS)?
A. Enterprise and Home
B. Work and Personal
C. Server and Personal
D. Work and Home
Answer: B

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NO.3 By Default, how many devices can a single user activate to one given account?
A. One
B. Two
C. Five
D. Ten
Answer: D

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NO.4 When using the accessibility feature "Magnify Mode ", what action can be taken to quickly
remove the magnification?
A. Go to Option -> Accessibility and disable Magnify Mode
B. Pinch with two fingers on the screen to zoom out.
C. Swipe down from the top of the screen with two fingers.
D. Click the center button between the volume keys.
Answer: C

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NO.5 Which of the following is an essential aid to investigate a problem experienced on a BlackBerry
10 (BB10) smartphone when being reported to BlackBerry?
A. Playbook
B. BlackBerry Device Service (BDS) server name
C. The location of the device
D. The time of occurrence and the device logs
Answer: D

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NO.6 All users are no longer able to activate using their Username. Activation Password and SRP .
However they are able to use a Fully Qualified Domain Name of the BlackBerry Device Service (BDS).
What setting in BlackBerry Administration Service (BAS) would be the most likely cause of this issue?
A. BlackBerry Dispatcher is configured with an Enterprise Proxy
B. Allow activation over BlackBerry infrastructure set to yes
C. Allow activation information to be emailed is set to no
D. Proxy profile is configured to use VPN incorrectly
Answer: B

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NO.7 Which of the following resources would enable a user who has lost a device to ensure that
their contact information is displayed on their BlackBerry?
A. BlackBerry Protect
B. BlackBerry Lost and Found
C. App World
D. BlackBerry Help
Answer: A

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NO.8 Where are notifications that an application has finished downloading from BlackBerry World
enabled?
A. Settings > Notifications > Other Applications > BlackBerry World > Download Notifications
B. Settings > Notifications > BlackBerry World > Download Notifications
C. BlackBerry World > Settings > General Settings > Download Notifications
D. BlackBerry World > Settings > Notifications > Download Notifications
Answer: C

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Exam Code: BCP-240
Exam Name: BlackBerry 10 Support Specialist
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
BCP-240 Free download Total Q&A: 100 Questions and Answers
Last Update: 2014-08-17

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NO.1 By Default, how many devices can a single user activate to one given account?
A. One
B. Two
C. Five
D. Ten
Answer: D

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NO.2 Performing a Security Wipe will delete which of the following?
A. All PIM information, pictures or videos but not downloaded applications
B. All data on the device including any pictures or videos, and downloaded applications
C. All data from the work perimeter
D. If work perimeter does not exist then all data but not downloaded applications
Answer: B

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NO.3 All users are no longer able to activate using their Username. Activation Password and SRP .
However they are able to use a Fully Qualified Domain Name of the BlackBerry Device Service (BDS).
What setting in BlackBerry Administration Service (BAS) would be the most likely cause of this issue?
A. BlackBerry Dispatcher is configured with an Enterprise Proxy
B. Allow activation over BlackBerry infrastructure set to yes
C. Allow activation information to be emailed is set to no
D. Proxy profile is configured to use VPN incorrectly
Answer: B

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NO.4 When using the accessibility feature "Magnify Mode ", what action can be taken to quickly
remove the magnification?
A. Go to Option -> Accessibility and disable Magnify Mode
B. Pinch with two fingers on the screen to zoom out.
C. Swipe down from the top of the screen with two fingers.
D. Click the center button between the volume keys.
Answer: C

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NO.5 What are the two perimeters set when a smartphone/Tablet is activated on a BlackBerry
Device Service (BDS)?
A. Enterprise and Home
B. Work and Personal
C. Server and Personal
D. Work and Home
Answer: B

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NO.6 Where are notifications that an application has finished downloading from BlackBerry World
enabled?
A. Settings > Notifications > Other Applications > BlackBerry World > Download Notifications
B. Settings > Notifications > BlackBerry World > Download Notifications
C. BlackBerry World > Settings > General Settings > Download Notifications
D. BlackBerry World > Settings > Notifications > Download Notifications
Answer: C

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NO.7 What is the name of the Blackberry desktop client for BlackBerry 10 (BB10)?
A. Device Manager
B. WebDesktop
C. BlackBerry Link
D. BlackBerry Desktop Manager for BB10
Answer: C

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NO.8 Which of the following resources would enable a user who has lost a device to ensure that
their contact information is displayed on their BlackBerry?
A. BlackBerry Protect
B. BlackBerry Lost and Found
C. App World
D. BlackBerry Help
Answer: A

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Exam Name: BlackBerry 10 Support Specialist
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BCP-240 Real Dumps Total Q&A: 100 Questions and Answers
Last Update: 2014-07-28

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NO.1 Which of the following is an essential aid to investigate a problem experienced on a BlackBerry
10 (BB10) smartphone when being reported to BlackBerry?
A. Playbook
B. BlackBerry Device Service (BDS) server name
C. The location of the device
D. The time of occurrence and the device logs
Answer: D

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NO.2 All users are no longer able to activate using their Username. Activation Password and SRP .
However they are able to use a Fully Qualified Domain Name of the BlackBerry Device Service (BDS).
What setting in BlackBerry Administration Service (BAS) would be the most likely cause of this issue?
A. BlackBerry Dispatcher is configured with an Enterprise Proxy
B. Allow activation over BlackBerry infrastructure set to yes
C. Allow activation information to be emailed is set to no
D. Proxy profile is configured to use VPN incorrectly
Answer: B

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NO.3 What are the two perimeters set when a smartphone/Tablet is activated on a BlackBerry
Device Service (BDS)?
A. Enterprise and Home
B. Work and Personal
C. Server and Personal
D. Work and Home
Answer: B

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NO.4 By Default, how many devices can a single user activate to one given account?
A. One
B. Two
C. Five
D. Ten
Answer: D

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NO.5 Which of the following resources would enable a user who has lost a device to ensure that
their contact information is displayed on their BlackBerry?
A. BlackBerry Protect
B. BlackBerry Lost and Found
C. App World
D. BlackBerry Help
Answer: A

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NO.6 How can a user tell if a read-only Wi-Fi profile has been pushed to the BlackBerry Smartphone
using the BlackBerry Device Service (BDS)?
A. The Wi-Fi profile will have a lock icon next to it.
B. The Wi-Fi profile will have a briefcase icon next to it.
C. There is no way for a user to tell which profiles have been pushed.
D. The Wi-Fi profile cannot be deleted, and all fields are greyed out and cannot be edited.
Answer: D

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NO.7 Performing a Security Wipe will delete which of the following?
A. All PIM information, pictures or videos but not downloaded applications
B. All data on the device including any pictures or videos, and downloaded applications
C. All data from the work perimeter
D. If work perimeter does not exist then all data but not downloaded applications
Answer: B

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NO.8 Where are notifications that an application has finished downloading from BlackBerry World
enabled?
A. Settings > Notifications > Other Applications > BlackBerry World > Download Notifications
B. Settings > Notifications > BlackBerry World > Download Notifications
C. BlackBerry World > Settings > General Settings > Download Notifications
D. BlackBerry World > Settings > Notifications > Download Notifications
Answer: C

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Exam Code: BCP-240
Exam Name: BlackBerry 10 Support Specialist
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Last Update: 2014-07-23

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NO.1 How can a user tell if a read-only Wi-Fi profile has been pushed to the BlackBerry Smartphone
using the BlackBerry Device Service (BDS)?
A. The Wi-Fi profile will have a lock icon next to it.
B. The Wi-Fi profile will have a briefcase icon next to it.
C. There is no way for a user to tell which profiles have been pushed.
D. The Wi-Fi profile cannot be deleted, and all fields are greyed out and cannot be edited.
Answer: D

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NO.2 Which of the following is an essential aid to investigate a problem experienced on a BlackBerry
10 (BB10) smartphone when being reported to BlackBerry?
A. Playbook
B. BlackBerry Device Service (BDS) server name
C. The location of the device
D. The time of occurrence and the device logs
Answer: D

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NO.3 What are the two perimeters set when a smartphone/Tablet is activated on a BlackBerry
Device Service (BDS)?
A. Enterprise and Home
B. Work and Personal
C. Server and Personal
D. Work and Home
Answer: B

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NO.4 All users are no longer able to activate using their Username. Activation Password and SRP .
However they are able to use a Fully Qualified Domain Name of the BlackBerry Device Service (BDS).
What setting in BlackBerry Administration Service (BAS) would be the most likely cause of this issue?
A. BlackBerry Dispatcher is configured with an Enterprise Proxy
B. Allow activation over BlackBerry infrastructure set to yes
C. Allow activation information to be emailed is set to no
D. Proxy profile is configured to use VPN incorrectly
Answer: B

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NO.5 Performing a Security Wipe will delete which of the following?
A. All PIM information, pictures or videos but not downloaded applications
B. All data on the device including any pictures or videos, and downloaded applications
C. All data from the work perimeter
D. If work perimeter does not exist then all data but not downloaded applications
Answer: B

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NO.6 Where are notifications that an application has finished downloading from BlackBerry World
enabled?
A. Settings > Notifications > Other Applications > BlackBerry World > Download Notifications
B. Settings > Notifications > BlackBerry World > Download Notifications
C. BlackBerry World > Settings > General Settings > Download Notifications
D. BlackBerry World > Settings > Notifications > Download Notifications
Answer: C

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NO.7 By Default, how many devices can a single user activate to one given account?
A. One
B. Two
C. Five
D. Ten
Answer: D

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NO.8 Which of the following resources would enable a user who has lost a device to ensure that
their contact information is displayed on their BlackBerry?
A. BlackBerry Protect
B. BlackBerry Lost and Found
C. App World
D. BlackBerry Help
Answer: A

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Exam Code: BCP-340
Exam Name: Support. BB 10 Devices & BB Device Svc. in Enterprise Envir
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Last Update: 2014-06-25

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Exam Code: BCP-223
Exam Name: Supporting a BlackBerry Enterprise Server v5.0 in a Microsoft Exchange Environment
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NO.1 A device establishes connection against the BlackBerry environment by creating an
A. HTTP connection over Wi-Fi.
B. HTTP connection over Wi-Fi VPN, or IPPP .
C. SSL connection over Wi-Fi.
D. SSL connection over Wi-Fi, VPN, or IPPP .
Answer: D

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NO.2 The BlackBerry Administration Service does which of the following?
A. Provides a secure connection between the device and the server
B. Maintains a connection with the BlackBerry Infrastructure
C. Communicates commands, IT policies, and profiles to the device
D. Manages the user accounts and devices
Answer: D

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NO.3 A user requests an immediate password to activate a BlackBerry device but the user is not
found in the server by searching Administration Service, What should be done next?
A. Perform a quick user search to find the user
B. Add the user to the Activation Password group
C. Assign the Activation Password Software Configuration to the user
D. Create a BlackBerry enabled user with an activation password
Answer: D

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NO.4 When searching for users with a specific software configuration assigned, the following
message is displayed: "The BlackBerry Administration Service cannot find the records you were
looking for. Verify the search criteria you specified and try again." What is the MOST likely cause and
corrective action to take?
A. The search modules threw an exception; log out and try the search again.
B. The search resulted in no matches; make sure search terms are valid and try again if the result
was unexpected.
C. The search was not able to connect to the configuration database to submit the search; verify
connectivity to the database server and try again.
D. The search module did not understand the criteria; make sure search terms are valid and try
again.
Answer: B

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NO.5 What administrative tasks can be performed using the BlackBerry Web Desktop Manager
Option?
A. Setup an enterprise activation password, specify a new password and lock a device and assign a
new device to a user account.
B. Setup an enterprise activation password, specify a new password and lock a device, delete all
device data and deactivate a device and assign a new device to a user account.
C. Setup an enterprise activation password, specify a new password and lock a device, delete all
device data and deactivate a device, assign a new device to a user account, send a PIN message to
the administrator.
D. Setup an enterprise activation password and assign a new device to a user account.
Answer: B

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NO.6 A new user in the company would like to use BlackBerry Web Desktop Manager to activate
and manage their device. What is the first step?
A. Create a BlackBerry Enabled account for them on the server
B. Set a password for the user
C. Generate an Enterprise Activation password
D. Create a BlackBerry Web Desktop Manager password for the user
Answer: A

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NO.7 Which three components are used to contact a device?
A. BlackBerry Router, BlackBerry Dispatcher, and BlackBerry Web Desktop Manager
B. BlackBerry Router, BlackBerry Management Web Service, and BlackBerry Web Desktop Manager
C. BlackBerry Dispatcher, BlackBerry Enterprise Management Web Service, and BlackBerry Web
Desktop Manager
D. BlackBerry Dispatcher, BlackBerry Administration Service, and BlackBerry Web Desktop Manager
Answer: C

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NO.8 What functions are available when a device has been enrolled under the BlackBerry Protect
program?
A. View Location, Play Sound, Display a Message, Lock Device, or Wipe Device
B. View Location, Play Sound, Display a Message, Lock Device, or change BBID password
C. View Location, Play Sound, Display a Message, Rename Device, or Lock Device
D. View Location, Play Sound, Display a Message, Lock Device, or change the device PIN
Answer: A

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Exam Code: BCP-810
Exam Name: BlackBerry (Developing Applications for the BlackBerry Solution)
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Total Q&A: 125 Questions and Answers
Last Update: 2014-04-22

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NO.1 A technician needs a field service application that will support receipt of work orders and determine a
customer location. What are two advantages of using a Java application over a web application in this
situation? (Choose two.)
A. Java applications can access a server application over the intranet
B. Java applications run consistently faster than web applications
C. Java applications can display a BlackBerry Maps Field within the application
D. Java applications require a local client
E. Java applications can operate while out of coverage
Answer: C,E

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NO.2 Which two of the following simulators should be used to simulate the interaction between a web
application on a BlackBerry device and a web server that is behind a corporate firewall? (Choose two.)
A. BlackBerry Firewall Simulator
B. BlackBerry Screen Simulator
C. BlackBerry Device Simulator
D. BlackBerry MDS-CS Simulator
E. BlackBerry ESS Simulator
Answer: C,D

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NO.3 Application X must track field service agents, report their locations back to the intranet application
server, and push alerts for new jobs during the day. Given the scenario, which three of the following
components are required for application X to function properly? (Choose three.)
A. BlackBerry Enterprise Server
B. BlackBerry Internet Service
C. A GPS enabled BlackBerry device
D. BlackBerry Internet Service Push APIs
E. BlackBerry Mobile Data System Connection Service
Answer: A,C,E

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NO.4 Application X needs to update the BlackBerry device user? address book with information from a
social networking site. It will also need to allow the user to tag images taken using the Camera application
and upload them to the site. Which two of the following application approaches will support these
requirements? (Choose two.)
A. BlackBerry Widget
B. Web application
C. BlackBerry Applet
D. BlackBerry Java application
E. BlackBerry MDS-CS
Answer: A,D

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NO.5 Application X must receive push updates from a public server every morning. The application must
display a notification to the BlackBerry device user when the new update is received. Which two of the
following application approaches will support these requirements? (Choose two.)
A. Web application with BlackBerry Internet Service browsing
B. BlackBerry Widget with BlackBerry Internet Service Push APIs
C. BlackBerry Widget with BlackBerry Enterprise Server Push APIs
D. BlackBerry Java application with BlackBerry Internet Service Push APIs
E. BlackBerry Java application with BlackBerry Internet Service browsing
Answer: B,D

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NO.6 Which two of the following mechanisms are available to toggle content protection on the BlackBerry
device? (Choose two.)
A. IT policy
B. API call
C. BlackBerry Device setting
D. Desktop Manager setting
E. Application control
Answer: A,C

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NO.7 Which of the following file types is needed by the IDE to locate the source code for a COD
file-packaged application? (Choose one.)
A. RAPC
B. JAR
C. DEBUG
D. CSL
E. JAD
Answer: C

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NO.8 A BlackBerry device application collects data and needs to merge it with data on a server before
pushing out an updated summary page. Which of the following collection of tools would be most
appropriate for testing this application? (Choose one.)
A. A BlackBerry MDS-CS Simulator and a real BlackBerry device
B. A database server, a proxy, and a real BlackBerry device
C. A BlackBerry ESS Simulator and a real BlackBerry device
D. A web server and a BlackBerry Device Simulator
E. A BlackBerry MDS-CS Simulator and a BlackBerry Device Simulator
Answer: E

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NO.9 In order to write a BlackBerry device application that uses a complex custom user interface, which two
of the following IDEs could be used? (Choose two.)
A. BlackBerry Plug-in for Visual Studio
B. BlackBerry Java Development Environment
C. BlackBerry JDE Plug-in for Eclipse
D. BlackBerry Web Development Plug-in for Eclipse
E. BlackBerry Web Development Plug-in for Visual Studio
Answer: B,C

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NO.10 Which three of the following debugging features are supported in BlackBerry IDEs? (Choose three.)
A. Get a variablevalueGet a variable? value
B. Change a variablevalueChange a variable? value
C. Hot code replacement
D. Arbitrary code execution
E. Creating new types
Answer: A,B,D

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NO.11 Which two of the following transport routes must go through the wireless network? (Choose two.)
A. BlackBerry Enterprise Server
B. WAP
C. BlackBerry Internet Service
D. Direct TCP
E. Wi-Fi
Answer: B,D

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NO.12 A developer wants to distribute an application OTA using the BlackBerry Browser. Which
application file that provides information about the application needs to be placed on a web server?
(Choose one.)
A. JAD
B. ALX
C. COD
D. JAR
E. JDE
Answer: A

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NO.13 If an application is built using BlackBerry JDE version 4.6, on which of the following BlackBerry Device
Software versions can the application be executed? (Choose one.)
A. Any BlackBerry Device Software version
B. BlackBerry Device Software 4.6 and below
C. Only BlackBerry Device Software 4.6
D. BlackBerry Device Software 4.6 and above
E. All versions above BlackBerry Device Software 4.6
Answer: D

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NO.14 Which of the following can receive PIN messages? (Choose one.)
A. BlackBerry devices with BlackBerry Messenger
B. Any cellular phone
C. BlackBerry Enterprise Server
D. BlackBerry Internet Service
E. Any BlackBerry device
Answer: E

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NO.15 Which method does RIM recommend for managing multiple screen displays within a BlackBerry device
application? (Choose one.)
A. Organize the screens into a tabbed panel
B. Push full sized screens to the top of a stack
C. Generate pop-up screens as required
D. Use re-sizable screens that can be collapsed and restored
E. Use a mixture of transparent and opaque screens
Answer: B

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NO.16 Which of the following situations could interrupt a wireless network data connection on a BlackBerry
device? (Choose one.)
A. AWi-Fi connection is established
B. Removable media is removed
C. A Bluetooth connection is established
D. A GPS radio is activated
E. A phone call is initiated or received
Answer: E

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NO.17 Which tool should be used to facilitate application test cases by simulating BlackBerry device user
interaction with the BlackBerry Device Simulator? (Choose one.)
A. BlackBerry MDS-CS Simulator
B. Javaloader
C. Controller Command
D. ESS
E. BlackBerry Desktop Manager
Answer: C

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NO.18 What are two ways to create an application UI that is consistent with the native BlackBerry UI? (Choose
two.)
A. Provide context-specific action menus on each page
B. Make use of the banner to present interactive information
C. Inherit default behaviors by using or extending existing UI components
D. Use BlackBerry UI construction tool to build the new UI from an existing template
E. Specify the font for the application screens
Answer: A,C

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NO.19 Which file type may be signed using the RIM Signature Tool and Code Signing Keys? (Choose one.)
A. COD
B. JAR
C. EXE
D. JAD
E. ALX
Answer: A

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NO.20 What would cause a signed application to become unsigned? (Choose one.)
A. The application is re-compiled
B. The signature expires
C. The application is installed too many times
D. The evoke Key button of the Signature Tool is pressed
E. The JAD and ALX files are deleted
Answer: A

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Exam Name: BlackBerry (Integrating the BlackBerry MVS Solution)
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Total Q&A: 110 Questions and Answers
Last Update: 2014-04-22

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NO.1 What is the maximum round trip ping time supported between Cisco Unified Communications Manager
and the BlackBerry MVS Session Manager? (Choose one.)
A. 40 milliseconds
B. 80 milliseconds
C. 120 milliseconds
D. 240 milliseconds
E. 480 milliseconds
Answer: D

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NO.2 Which logging level in the BlackBerry Mobile Voice System Configuration tool logs the SIP messages
between the BlackBerry MVS Server and PBX? (Choose one.)
A. Info
B. Severe
C. Warning
D. Finer
E. Finest
Answer: E

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NO.3 Which BlackBerry MVS Session Manager configuration setting is required in order for BlackBerry
device-initiated calling to work? (Choose one.)
A. Configure a unique SIP IP address
B. Configure BlackBerry MVS for High Availability
C. Add a unique DID/DDI number to each BlackBerry MVS Session Manager
D. Add a unique BlackBerry MVS Telephony Connector Caller Identification Number
Answer: C

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NO.4 What allows a BlackBerry device to differentiate between an inbound call to the mobile number and an
inbound call to the work number? (Choose one.)
A. The BlackBerry MVS Client is programmed to recognize calls from a specific DID that the PBX uses to
indicate an enterprise call
B. The BlackBerry Enterprise Server notifies the BlackBerry device user with an email message
C. An indicator isprepended to the ANI that is sent by the PBX to the BlackBerry device
D. The BlackBerry MVS Session Manager sends a SIP message to the BlackBerry MVS client to indicate
that a work call has been initiated
E. Calls to the mobile number use a different ring sequence
Answer: A

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NO.5 On a planning call with a customer, the Windows account requirements for the BlackBerry MVS
installation are discussed. The customer says that the BlackBerry MVS account sounds similar to the
BlackBerry Enterprise Server ESadmin account. The customer asks if this account can be used for
BlackBerry MVS. What is the appropriate response to this query? (Choose one.)
A. This account can be used since it meets the requirements of the Windows account for
BlackBerry MVS.
B. This account cannot be used at the risk of causing issues with the BlackBerry Enterprise Server.
C. The permissions appear similar but are not. TheBESadmin account cannot be used.
D. The BESadmin account must be used since the BlackBerry MVS installation sets up the connection to
the BlackBerry Enterprise Server.
Answer: A

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NO.6 The following is a sample of which type of log file? (Choose one.)
A. BlackBerry MVS Session Manager (BBSM)
B. BlackBerry MVS SIP (BBSIP)
C. BlackBerry MVS Call Detail Record (CDR)
D. BlackBerry Dispatcher (DISP)
E. BlackBerry Router (ROUT)
Answer: A

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NO.7 Which three processes make use of the SIP Trunk? (Choose three.)
A. BlackBerry MVS Client registration
B. Mobile Call initiation using voice over mobile
C. Mid-call features such as transfer and hold
D. BlackBerry device-initiated call authentication
E. Wi-Fi profile authentication
Answer: B,C,D

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NO.8 When a BlackBerry device is connected to a network, which BlackBerry MVS diagnostic tool should
the BlackBerry MVS user use to determine the SSID of that network? (Choose one.)
A. BlackBerry MVS Provisioning Report
B. Manage Connections Service status
C. BlackBerry MVS Unified Diagnostic Report
D. BlackBerry MVS Server MVS Session Managerlog
E. BlackBerry device Connection Logging
Answer: B

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NO.9 Which service book is required by the BlackBerry MVS Client to function properly? (Choose one.)
A. Desktop [VoIP]
B. Desktop [MVSSIP]
C. Desktop [BBMVS]
D. Desktop [BBSIP]
Answer: D

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NO.10 For BlackBerry devices that operate on CDMA networks, which Voice over Mobile call direction offers
the optimal performance and reliability? (Choose one.)
A. BlackBerry device-initiated
B. SIP Line
C. SIP Trunk
D. PBX-initiated
E. Voice over Wi-Fi
Answer: A

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NO.11 What are three functions of the SIP Line connection between the BlackBerry MVS Session Manager
and the PBX? (Choose three.)
A. Registering BlackBerry MVS users with the PBX
B. Communicating Call setup messages
C. Reporting on the health of the BlackBerry MVS Session Manager
D. Exchanging KPML messages
E. Performing PBX directory lookups
Answer: A,B,D

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NO.12 DRAG DROP
Click the Task button to open this item. Once you have completed this item and have selected Done, you
may click Next to proceed to the next item.
Answer:

NO.13 For BlackBerry devices that operate on GSM networks, which Voice over Mobile call direction offers
optimal performance and reliability? (Choose one.)
A. BlackBerry device-initiated
B. SIP Line
C. SIP Trunk
D. PBX-initiated
E. Voice over Wi-Fi
Answer: D

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NO.14 What is the primary function of the BlackBerry Dispatcher in the BlackBerry MVS Solution? (Choose
one.)
A. It compresses and encrypts all data that BlackBerry devices send and receive. The BlackBerry
Dispatcher sends the data through the BlackBerry Router to the BlackBerry MVS Session
Manager.
B. It compresses and encrypts all data that BlackBerry devices send and receive. The BlackBerry
Dispatcher sends the data through the BlackBerry Router, to and from the wireless network.
C. It compresses and encrypts all data that BlackBerry devices send and receive. The BlackBerry
Dispatcher sends the data through the media gateway, to and from the wireless network.
D. It compresses and encrypts RTP traffic that BlackBerry devices send and receive. The
BlackBerry Dispatcher sends the data through the media gateway, to and from the wireless network.
E. It compresses and encrypts RTP traffic that BlackBerry devices send and receive. The
BlackBerry Dispatcher sends the data through the BlackBerry Router, to and from the wireless network.
Answer: B

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NO.15 What allows a BlackBerry device to be added as a valid BlackBerry device to a BlackBerry MVS user
DN in a Cisco Unified Communications Manager environment? (Choose one.)
A. Enabling KPML
B. Assigning the MVS user a 10 digit DID/DDI
C. Installing the COP file and rebooting the PBX
D. Configuring CSS for BlackBerry device-initiated calling
E. Setting the call direction for PBX-initiated calls in a MVS user class of service
Answer: C

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NO.16 What happens during an active BlackBerry MVS call when a failover is initiated by the BlackBerry MVS
Console? (Choose one.)
A. Active BlackBerry MVS Wi-Fi calls are preserved
B. Active BlackBerry MVS Voice over Mobile calls are preserved
C. All Active BlackBerry MVS calls are dropped without notification
D. All Active BlackBerry MVS calls are preserved
E. All Active BlackBerry MVS calls are dropped after the notification tone
Answer: D

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NO.17 How many SIP Trunks are required in Cisco Unified Communications Manager when configuring
BlackBerry MVS for high availability? (Choose one.)
A. Two SIP Trunks are required for the two BlackBerry MVS Session Managers and one SIP Trunk for the
BlackBerry MVS Console
B. Four SIP Trunks are required for the two BlackBerry MVS Session Managers
C. Two SIP Trunks are required between the two BlackBerry MVS Session Managers and two SIP
Trunks for the BlackBerry MVS Console
D. Two SIP Trunks are required for the two BlackBerry MVS Session Managers
Answer: D

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NO.18 An organization has a hunt group that is configured in the PBX with multiple outgoing trunks. Each
trunk is assigned a unique Caller Identification Number. Where must each Caller Identification Number be
added to ensure that PBX-initiated calling will work? (Choose one.)
A. The MVS locations field in the BlackBerry MVS Console
B. The BlackBerry MVS Client on the BlackBerry device
C. The BlackBerry MVS Session Manager in the BlackBerry MVS Console
D. The BlackBerry MVS Telephony Connector in the BlackBerry MVS Console
Answer: D

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NO.19 What is the purpose of the line port in the BlackBerry MVS Telephony Connector configuration?
(Choose one.)
A. To allow the BlackBerry MVS Session Manager to receive BlackBerry-initiated calls from the SIP Line
on the PBX
B. To allow the BlackBerry MVS to forward calls using the SIP Line on the PBX to the mobile number of
the BlackBerry device
C. To allow BlackBerry MVS to initiate calls using the SIP Line on the PBX to the mobile number of the
BlackBerry device
D. To allow BlackBerry MVS Clients to register as a BlackBerry MVS Client on the PBX using the SIP Line
Answer: D

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NO.20 Which type of database authentication is required if BlackBerry MVS is installed on a different Microsoft
Windows domain than the BlackBerry Enterprise Server? (Choose one.)
A. Microsoft Windows authentication
B. Microsoft SQL Server authentication
C. Authentication set todb_owner
D. Trusted authentication
Answer: B

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NO.1 Which of the following is the first step that needs to be performed when attempting to assign a
BlackBerry device to an administrative user? (Choose one.)
A. Enable the user as a BlackBerry device user
B. Disable the user as an Administrative user
C. Select the messaging server and email address that should be associated to the Administrator account
D. Choose the BlackBerry PIN that should be assigned to the Administrator account
E. Choose the BlackBerry Enterprise Server that should be assigned to the Administrator account
Answer: A

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NO.2 The BlackBerry Monitoring Service can send notifications using which three of the following methods?
(Choose three.)
A. Phone (VoIP)
B. Email message
C. PIN message
D. SMS message
E. Instant Messaging
Answer: B,C,D

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NO.3 A BlackBerry device has gone missing. Assuming that the BlackBerry device radio is on, which two of
the following administrative actions can be carried out to ensure that none of the data can be read on the
BlackBerry device? (Choose two.)
A. Specify a new BlackBerry device and cancel the wireless service
B. Remove the BlackBerry device user account from the BlackBerry Administration Service Remove the
BlackBerry device user? account from the BlackBerry Administration Service
C. Remove the BlackBerry device association and lock the BlackBerry device
D. Disable and erase data from the BlackBerry device
E. Specify a new BlackBerry device password and lock the BlackBerry device
Answer: D,E

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NO.4 Which two of the following options explain how active and standby instances of the BlackBerry
Enterprise Server are able to connect to the BlackBerry Infrastructure when both instances of the
BlackBerry Enterprise Server are running? (Choose two.)
A. The active instance of the BlackBerry Enterprise Server will initiate a tentative connection to the
BlackBerry Infrastructure.
B. The active and standby instances of the BlackBerry Enterprise Server will both establish a connection
to the BlackBerry Infrastructure.
C. The standby instance of the BlackBerry Enterprise Server will establish a connection to the BlackBerry
Infrastructure only when the active instance of the BlackBerry Enterprise Server has failed.
D. The standby instance of the BlackBerry Enterprise Server will initiate a tentative connection to the
BlackBerry Infrastructure.
E. The standby instance of the BlackBerry Enterprise Server relies on the active instance of the
BlackBerry Enterprise Server's connection to the BlackBerry Infrastructure.
Answer: B,D

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NO.5 After purchasing a used BlackBerry 6230 device, a BlackBerry device user reports that the BlackBerry
device does not display the option to begin the activation process after the system administrator has
configured the user for wireless enterprise activation. What should the system administrator do to resolve
this issue? (Choose one.)
A. Have the user perform a security wipe
B. Have the user delete and then restore the Desktop [SYNC] service book
C. BlackBerry 6230 devices cannot be wirelessly activated, the user will have to get a new
BlackBerry device
D. Verify that the BlackBerry device is running BlackBerry Device Software 4.0 or later
E. Integrate the email account on the BlackBerry Internet Service
Answer: D

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NO.6 Which of the following default host and port combinations will a system administrator need to browse
to in order to configure the BlackBerry Monitoring Service? (Choose one.)
A. https://<servername>:8443/webconsole/app
B. https://<servername>/webconsole/app
C. http://<servername>/webconsole/app
D. http://<servername>:8080/webconsole/app
E. https://<servername>:7443/webconsole/app
Answer: A

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NO.7 Which three of the following options are available in the BlackBerry Administration Service for enabling
high availability? (Choose three.)
A. Turn on Automatic Failover
B. Turn on Pooling
C. Turn on High Availability
D. Manual Failover
E. Turn on Automatic Connections Failover
Answer: A,D,E

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NO.8 Which three of the following tools from the BlackBerry Resource Kit can a system administrator use to
help diagnose an email message delay issue for one or more BlackBerry device users? (Choose three.)
A. BlackBerry Message Flow Reporting (Messageflow.exe)
B. Message Receipt Confirmation (Messageconfirmconfig.exe)
C. BlackBerry Thread Analyzer (NoResponsecheck.exe)
D. BlackBerry Usage Monitoring Tool (OutOfCoverage.exe)
E. BlackBerry Enterprise Activation Status Reporting (eastatus.exe)
Answer: A,C,D

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NO.9 Which port is used for BlackBerry WLAN as well as BlackBerry Serial Bypass? (Choose one.)
A. 3101
B. 3201
C. 3501
D. 4101
E. 4201
Answer: D

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NO.10 At which minimum level should a system administrator set a BlackBerry Enterprise Server service or
component log when investigating an issue? (Choose one.)
A. 1 - Error
B. 2 - Warning
C. 3 - Informational
D. 4 ?Debug
E. 5 ?Unknown
Answer: D

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NO.11 If the BlackBerry Enterprise Server is having a problem communicating with a BlackBerry device user
mailbox, which is the first BlackBerryIf the BlackBerry Enterprise Server is having a problem
communicating with a BlackBerry device user? mailbox, which is the first BlackBerry Enterprise Server
component the system administrator should focus on when troubleshooting the issue? (Choose one.)
A. BlackBerryMailStore Service
B. BlackBerry Dispatcher Service
C. Microsoft Outlook
D. BlackBerry Messaging Agent
E. BlackBerry Router Service
Answer: D

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NO.12 What could block an email message that has been delivered to the user mailbox from reaching the
BlackBerry device? (Choose one.)What could block an email message that has been delivered to the
user? mailbox from reaching the BlackBerry device? (Choose one.)
A. Reconciliation settings
B. SPAM blocker
C. Anti-virus quarantine
D. Email message filters
E. Synchronization settings
Answer: D

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NO.13 Which three of the following services should be set to start manually on the standby instance of a
BlackBerry Enterprise Server? (Choose three.)
A. BlackBerryMailStore Service
B. BlackBerry Synchronization Service
C. BlackBerry Policy Service
D. BlackBerry Router Service
E. BlackBerry Administration Service
F. BlackBerry Dispatcher Service
Answer: A,B,C

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NO.14 Which log file contains all the information regarding wireless calendar and mailbox application
interactions with the BlackBerry Enterprise Server? (Choose one.)
A. BlackBerry Synchronization (SYNC)
B. BlackBerry Dispatcher (DISP)
C. BlackBerry Messaging Agent (MAGT)
D. Exchange Connector (CEXC)
E. BlackBerryMailStore Service (MAST)
Answer: C

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NO.15 A BlackBerry device user reports that when trying to browse any website from the BlackBerry device,
the following error message is displayed: "HTTP 403, Forbidden." Which two of the following options
should be used when troubleshooting the error? (Choose two.)
A. Verify Push Access Control is allowed for the user and request the user clear the cache on the browser
B. Verify Pull Access Control and/or Proxy mappings are configured correctly
C. Review the BlackBerry MDS Connection Service (MDAT) logs to verify if more than one user is
affected and ensure the firewall/proxy is not blocking the user from browsing
D. Restart the BlackBerry MDS Connection Service and BlackBerry Policy Service and then have the
user try browsing again
E. Create a blank IT Policy and apply it to the user and then have the user try again
Answer: B,C

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NO.16 Which IT administration option could a system administrator use to remotely change the password on a
BlackBerry device user's BlackBerry device? (Choose one.)
A. Specify Activation Password
B. Clear Activation Password
C. Resend IT Policy to Device
D. Specify New Password and Lock Device
E. You can remotely set the BlackBerry password
Answer: B

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NO.17 All BlackBerry device users are reporting that email messages are delayed by 10-20 minutes to their
BlackBerry devices. Which three of the following should the system administrator check to resolve the
problem? (Choose three.)
A. That there is currently no maintenance being done on the Microsoft SQL Server that hosts the
BlackBerry Configuration Database
B. That there is currently no maintenance being done on any of the mail servers
C. How long it takes PIN messages to be delivered to users
D. Where the delay could be using the message receipt confirmation tool
E. Where the delay could be using the message flow tool
Answer: B,C,E

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NO.18 If the BlackBerry Synchronization Service is stopped, what impact would this have on a BlackBerry
device user who is trying to perform a wireless enterprise activation? (Choose one.)
A. Email messaging would be activated, the calendar would wirelessly synchronize, and policies would be
applied to the BlackBerry device
B. Email messaging would be activated, policies would be applied to the BlackBerry device, and all
organizer data items would synchronize wirelessly
C. Policies would be applied however email messaging would not be activated
D. The user would not be able to begin the wireless activation unless the BlackBerry
Synchronization Service is started
E. Email messaging would be activated, policies would be applied to the BlackBerry device, and address
book items would be wirelessly synchronized
Answer: A

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NO.19 If the BlackBerry Policy Service were stopped, what impact would this have on a BlackBerry device user
who is trying to perform a wireless enterprise activation? (Choose one.)
A. Email messaging would be activated, the calendar and all organizer data items would be synchronized
B. Email messaging would be activated, the calendar would be wirelessly synchronized, and policies
would be applied
C. The activation would not begin because the policy cannot be applied
D. Email messaging would be activated, the calendar would not be synchronized, and policies would not
be applied until the user connects their BlackBerry device to their computer
E. The activation would not have begun because the activation email message did not arrive in the user
inbox.
Answer: A

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NO.20 Under which of the following conditions will an automatic failover from the active to the standby
instance of the BlackBerry Enterprise Server occur? (Choose one.)
A. All items above the failover threshold of the active instance of the BlackBerry Enterprise Server are
unhealthy and all items above the promotion threshold of the standby instance of the BlackBerry
Enterprise Server are unhealthy
B. All items above the failover threshold of the active instance of the BlackBerry Enterprise Server are
healthy and at least one item above the promotion threshold of the standby instance of the BlackBerry
Enterprise Server is unhealthy
C. All items above the promotion threshold of the active instance of the BlackBerry Enterprise Server are
healthy and at least one item above the failover threshold of the standby instance of the BlackBerry
Enterprise Server is unhealthy
D. At least one item above the promotion threshold of the active instance of the BlackBerry Enterprise
Server is unhealthy and all items above the failover threshold of the standby instance of the BlackBerry
Enterprise Server are healthy
E. At least one item above the failover threshold of the active instance of the BlackBerry
Enterprise Server is unhealthy and all items above the promotion threshold of the standby
instance of the BlackBerry Enterprise Server are healthy
Answer: E

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